Collections Manager

Global Lending Services Tempe , AZ 85280

Posted 2 weeks ago


We are GLS!

GLS is seeking the most talented and innovative Collections Manager in Tempe, AZ.

Be part of a growing, dynamic and innovative company in the subprime automotive lending space. Global Lending Services (GLS) is a national subprime lender that provides automotive financing to franchised dealerships throughout the U.S. Through the use of leading edge technology, GLS is able to offer dealers great products with exceptional service levels.

What does it mean to be a Collections Manager at GLS?

You are the pacesetter! In a growing organization and a growing operations center, you will have the ability to make an immediate and substantial impact on the success of the business. Setting new standards and building strategies for continuous improvement will be all yours! This Collections Manager role will provide you with a unique exposure to our organization and it will enable you to hire, develop, and empower your team to drive for results.

What will you do each day to accomplish the mission?

  • Directly supervise 10+ employees

  • Engage and inspire team members to ensure individual and team goals are met on a daily, weekly, monthly and annual basis

  • Assess department and company results and metrics to gage team performance and develop collection calling strategies for continuous improvement

  • Conduct monthly coaching sessions with team members based on scorecard results, phone monitoring and side by side floor observations

  • Lead team meetings and continuous training sessions to ensure effective communication, instill a sense of urgency and foster a collaborative team environment

  • Evaluate employee performance, compose and deliver performance appraisals in an efficient and constructive manner

  • Exercise sound judgment based on company policies and regulatory legal regulations

  • Manage all policies and procedures to ensure they are applicable and current

  • Handle interviews, employee time sheets, requests for vacation or time off and disciplinary actions

  • Contribute to creating work schedules that maximize contact rates to improve delinquency while balancing work/life needs of the team

  • Handle escalated calls, disputes and maintain professional phone etiquette skills

  • Other assignments as needed

What should you already know to be successful in this role?

  • Bachelor's degree required

  • Minimum of 3 years of leadership/supervisory position in Loss Prevention strongly preferred

  • Experience with consumer lending/auto financing a plus

  • Well developed planning, time management, and organizational skills

  • Ability to handle multiple tasks during constantly fluctuating volumes

  • Demonstrated leadership skills and negotiation skills

  • Ability to effectively plan and execute strategies

  • Proven ability to build partnerships and direct teams

  • Strong training, coaching, and motivational skills

  • Excellent written and verbal communication skills

  • Solid PC skills including knowledge of MS Office (Word, Excel, Power point)

  • Commitment to exemplifying the highest integrity and professional business standards

  • Competitive team player that can adapt in a fast pace and changing environment


This position is full-time, schedules include a variety of day, evening and weekend hours. Schedule will include one late night a week until 8pm, and one Saturday a month.

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Collections Manager

Global Lending Services