Collections Counselor

Essential Functions & Responsibilities:

• Contacts delinquent/overdrawn accounts by phone and mail; takes appropriate action to correct the delinquency or negative balance.

• Analyzes financial condition of delinquent borrowers; makes recommendations for extension agreements, payment modifications, and workout loans when applicable.

• Assists members and credit union employees with their telephone requests; answers questions about delinquent accounts that are within their authority to resolve; refers problems that are beyond their authority to their supervisor, along with their recommendations.

• Ensures the appropriate records are maintained and required reports are prepared on all collection activity.

• Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.

• Performs other job-related duties as assigned.

Performance Measurements:

• Maximize the collection and/or recovery of credit union assets from delinquent and charged-off accounts.

• Maintain accurate and complete records of all collection and recovery activity.

• Adhere to provisions as set forth in the Fair Debt Collection Practices Act (FDCPA) and ensure collection activity is always within Credit Union policy and all relevant regulations.

• Identify and inform management of potential underwriting problems.

• Provide informed, professional, and accurate service and support to all members and employees.

Knowledge and Skills:

Experience: One year to three years of similar or related experience.

Education: A high school education or GED.

Interpersonal Skills: Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills: Must have excellent communication skills and versatility in collection techniques in order to obtain the desired collection results. Must possess good organizational skills. Must exhibit good decision-making skills and be able to provide support to other position within the department.

Physical Requirements: Light lifting required.