Collections Clerk

Vinebrook Homes Dayton , OH 45401

Posted 4 weeks ago


Position Summary/Objective

The Collections Clerk is primarily responsible for pursuing and collecting all delinquent accounts for the Company, by administrating all collection processes and procedures for the most effective collections results.

Essential Duties and Responsibilities

  • Pursue collections on all delinquent accounts (current and past residents)

  • Provide professional customer service for residents and internal departments

  • Generate and prepare correspondence and notices regarding payment discrepancies, outstanding balances, and court information to couriers

  • Determine which accounts should be processed for eviction, in accordance with company policy

  • Prepare eviction filing with outside Attorney's

  • Obtain documentation requested for legal hearings and provide to Attorney's by required deadlines

  • Assist with verifying debt, preparing accounts, and providing documents for approval for turnover to an outside collection agency

  • Prepare delinquency reporting for Property Managers

  • Coordinate vacancy inspections for evictions and delinquent residents

  • Analyze ledgers for accuracy and process adjustments as necessary

  • Keep detailed notes within Property Management system and spreadsheets for any correspondence made with residents

  • Answer incoming calls and email inquiries from residents and make outbound calls

  • Manage the shared email box for resident questions

  • Update Salesforce for eviction updates

  • Manage the shared eviction spreadsheet

  • Act as a backup for the A/R Clerk position

  • Other duties as assigned

Minimum Qualifications (Knowledge, SKILLS, and Abilities)

  • Attention to detail and willingness to follow proper policy and procedures

  • Must poses exceptional organizational skills

  • Ability to cross train on other tasks as needed, and to provide backup coverage for other positions within the AR/Collections department

  • Capability to preform general office duties such as filing, answering phones and emails, making outbound calls and routine correspondence

  • Experience with computerized accounting systems, Microsoft office software, and standard office equipment (copiers, calculators, computers)

  • Valid Driver's License is a requirement

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Supervisory Responsibility

No Supervisory responsibility.


Little to no travel is needed.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of the job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require accommodations during the interview process.

We are an equal opportunity employer. Qualified applicants shall be considered for all positions without regard to race, color, sex, religion, national origin, age, disability, veteran status, or any other status protected by federal, state or local law. We are also a Drug Free Work Place. Qualified applicants will also be required to pass a drug screening before receiving an offer or beginning employment. Refusal to submit to testing will result in disqualification of further employment consideration.

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Collections Clerk

Vinebrook Homes