Collections And Customer Service Specialist - Business Accounts

With 19 service centers nationwide, McNICHOLS CO. is North America's leading supplier and fabricator of "Hole Products," including Perforated and Expanded Metals, Wire Mesh and Designer Metals, as well as a complete line of Metal Grating and Flooring Products. Founded in 1952 by the late Robert L. McNichols, the Company was established on strong values, high ethical standards, and a commitment to employees and customers.

We have an exciting opportunity for a Business-to-Business Collections/Customer Service Specialist to join our team. This position is responsible for contacting customers to obtain payment of past due items, assist the sales branches by performing various credit related tasks in addition to responding to incoming customer inquiries pertaining to their monthly statement, dunning letter or other communications.

This position is based at our corporate office which is centrally located at Rocky Point, overlooking the beautiful waters of Tampa Bay.

Key Responsibilities:

• Contact customer accounts to obtain payment

• Track and notate all customer service activity

• Assist incoming calls from department hot line

• Obtain trade references and upload documents

• Review and respond to credit rejected orders

• Work as a liaison between Sales and Credit to facilitate the release of customer orders

• Use system reports to determine customer follow ups needed

• Research disputed invoices and charges as needed

Qualifications/ Ideal candidate profile:

• High School diploma

• 3+ years of collections experience, preferably in a professional environment with business-to-business commercial goods

• Great customer services skills

• Proficient in Microsoft Office Suite. Experience with systems such as JD Edwards E1 and Oracle CRM are a plus!

• Good math skills with a thorough understanding of credits and debits, account balances and basic accounting skills.

• Able to communicate warmly, effectively, and professionally via various formats

• Able to work under time constraints, multitask, and solve problems.

• Excellent communication skills, both verbal and written, as well as excellent organizational and planning skills.

• Attention to detail and committed to managing problems through to resolution.

McNICHOLS is proud to reward our team with quarterly recognition incentives and a generous benefits package including 1st day eligibility for health insurance, 3 weeks of PTO, 9+ paid holidays, 401k with employer match and company provided disability/life insurance.

McNICHOLS CO. is a Drug Free Workplace and strong advocate of workforce diversity.

Visit our website at mcnichols.com/careers to learn more.