A WORLD LEADER IN TESTING, INSPECTION & CERTIFICATION SERVICES
Bureau Veritas offers dynamic, exciting employment opportunities with an attractive salary/benefit package and an opportunity to play a vital role with a global organization. If you would enjoy working in a dynamic environment and are looking for an opportunity to become part of a stellar team of professionals, we invite you to apply online today.
Bureau Veritas is an Equal Opportunity Employer, and as such we recruit, hire, train, and promote persons in all job classifications without regard to race, color, religion, sex, national origin, disability, age, marital status, citizen status, sexual orientation, genetics, status as a protected veteran, or any other non-job-related characteristics.
This position is responsible to ensure equal opportunity in employment in that all persons are treated equally and on the basis of merit, in decisions regarding selection, placement, promotions, training, work assignments, transfers and other personnel actions.
SUMMARY: The Collections Specialist is responsible for collecting accounts receivable for Bureau Veritas North America. The collection process consists of making phone calls, sending emails and faxes to customers, and working with personnel in various departments within the company.
The duties of a Collections Specialist include making collection calls and sending correspondence in a fast paced goal oriented collections department
Providing customer service while addressing collection issues, facilitating customer refunds, and account adjustments, resolving client discrepancies and short payments
Responsible for monitoring and managing all accounts in assigned portfolio
Accountable for reducing delinquency of accounts in assigned portfolio
Must work all accounts as described in collection calendar or Get Paid collection strategy
Enlist the efforts of Operations and Senior Management when necessary
Establish and maintain effective and cooperative working relationships with all internal and external customers
Perform other assigned tasks and duties necessary to support the collection department goals and initiatives
Performance is measured by direct impact on cash flow, DSO, and CIDS, as well as being a good employee (no documented disciplinary issues)
ESSENTIAL DUTIES & RESPONSIBILITIES:
Weekly and monthly reporting to direct supervisor
High volume phone calls to delinquent customers in assigned portfolio
Reconcile customer disputes as they pertain to payment of outstanding balances that are due
Provide excellent, friendly customer service to all internal and external customers
Participate in weekly team meetings
Meet defined department goals and activity metrics
QUALIFICATION REQUIREMENTS: To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed below are representative of the normal knowledge, skill, and/or ability levels required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE: High school diploma or general education development certificate (GED).
5 years high volume corporate collections experience
MS Windows Outlook, Word, PowerPoint, and Excel (must be intermediate user)
Knowledge of billing and collections procedures
Accounts receivable knowledge and experience a plus
Credit analysis experience a plus
Account reconciliation experience a plus
Strong attention to detail, goal oriented
Experience with Get Paid a plus
Commitment to excellent customer service
Excellent written and verbal communication abilities
Ability to prioritize and manage multiple responsibilities
If you are an individual with a disability and you would like us to assist you with searching the Careers Page site for employment opportunities and/or assistance with completing your profile and application, please contact us at 1-888-357-7020 or email us with your request to USinfor@us.bureauveritas.com We are happy to assist you and encourage you to consider Bureau Veritas for your next great career opportunity!
If you would like additional information regarding Bureau Veritas' federal obligations in regards to equal employment opportunity, please click the link below: