Collections Analyst

Merck Kgaa Burlington , NC 27215

Posted 8 months ago

Your Role:

As a Collections Analyst, you will work in a fun, fast-paced, and dynamic team environment focused on delivering a better customer experience. In this role, you will be directly engaged in the order-to-cash process while supporting the activity of the Shared Business Services Collection team.

Key responsibilities include:

  • Valuates credit worthiness of new and existing customers based on credit reports, references, and other available data.

  • Exercises order release authority and assignment of credit limits as defined by Corporate policies and procedures.

  • Timely processing of orders on credit hold. Includes proper on-line notations and communication to field sales and customers.

  • Establish strong working relationships with key business partners within Sales, Customer Excellence, SBS Collections, and Accounting to enable an effective order to cash process.

  • Maintains an effective level of communication within business partners to assist in resolving disputes or discrepancies.

  • Supports, monitors, and collaborates with the Shared Business Services (SBS) Collections team on an accounts receivable portfolio of accounts.

  • Independently resolves moderately complex issues to expedite payment.

  • Performs complete account reconciliation with customer to maximize cash flow.

  • Contributes to the success of projects, through recommendations and participating in the project process.

  • Emphasis on working in a collaborative team environment.

Who You Are:

Minimum Qualifications:

  • Bachelor's Degree in Finance or Accounting discipline
  • 2+ years working experience in Credit/Collection

Preferred Qualifications:

  • Ability to prioritize, handle multiple tasks and conflicting responsibilities simultaneously

  • Ability to maintain professional composure in stressful situations

  • Excellent communication skills, written and verbal

  • Understanding of the order to cash process

  • Knowledge of Oracle & SAP Applications

  • Proficient in Microsoft Excel

Job Requisition ID: 189713

Location: Burlington

Career Level: C - Professional (1-3 years)

Working time model: full-time

US Disclosure

The Company is an Equal Employment Opportunity employer. No employee or applicant for employment will be discriminated against on the basis of race, color, religion, age, sex, sexual orientation, national origin, ancestry, disability, military or veteran status, genetic information, gender identity, transgender status, marital status, or any other classification protected by applicable federal, state, or local law. This policy of Equal Employment Opportunity applies to all policies and programs relating to recruitment and hiring, promotion, compensation, benefits, discipline, termination, and all other terms and conditions of employment. Any applicant or employee who believes they have been discriminated against by the Company or anyone acting on behalf of the Company must report any concerns to their Human Resources Business Partner, Legal, or Compliance immediately. The Company will not retaliate against any individual because they made a good faith report of discrimination.

North America Disclosure

The Company is committed to accessibility in its workplaces, including during the job application process. Applicants who may require accommodation during the application process should speak with our HR Services team at 855 444 5678 from 8:00am to 5:30pm ET Monday through Friday.


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Collections Analyst

Merck Kgaa