The Payment Solutions Associate will receive and/or make outbound calls to negotiate settlements or secure payment arrangements with customers who are past due on their credit card accounts, with the purpose of bringing their accounts current.
Supervisor or Manager
Essential Job Functions
Make outbound or receive customer calls to negotiate settlements or secure payment arrangements. Provide quality customer service to secure payment arrangements for customers who are past due on their credit card accounts.
Manually dials, skip traces or utilizes automated dialer to communicate with customers and make payment arrangements to meet or exceed established goals to include balances saved, pay-by-phones collected and call quality.
Uses computer to enter payment arrangements into care systems.
Utilize time-management and organizational skills necessary to effectively handle multiple expectations and thrive in a performance-based call center environment.
High school diploma or GED
Previous collections, call center, or sales experience is preferred.
Knowledge, Skills and Abilities
Regular, predictable attendance
Ability to work 40 hours per week including days, evenings, and weekends.
Ability to effectively communicate in a respectful and assertive manner to negotiate payment
Computer Skills to navigate care systems and the Windows environment
Strong problem solving skills
Basic data entry and typing skills
Basic mathematical skills
Working Conditions/ Physical Requirements
Call Center environment; job requires sitting the majority of workday
This job description is illustrative of the types of duties typically performed by this job. It is not intended to be an exhaustive listing of each and every essential function of the job. Because job content may change from time to time, the Company reserves the right to add and/or delete essential functions from this job at any time.
About Alliance Data's card services business
Alliance Data's card services business develops market-leading private label, co-brand, and business credit card programs for many of the world's most recognizable brands. Through our branded credit programs, we help build more profitable relationships between our partners and their cardmembers, and drive lasting loyalty.
Using the industry's most comprehensive and predictive data set, advanced analytics, and broad-reaching capabilities, Alliance Data's card services business has been helping partners increase sales and provide greater value to their cardmembers since 1986. We are proud to be part of the Alliance Data enterprise (NYSE: ADS), an S&P 500, FORTUNE 500 and FORTUNE 100 Best Companies to Work For company headquartered in Columbus, Ohio. To learn more, visit KnowMoreSellMore.com, follow us on Twitter @Know_SellMore, and connect with us on LinkedIn at Alliance Data card services.
Alliance Data offers a competitive salary, a comprehensive selection of benefit options including 401(k).
All job offers are contingent upon successful completion of credit and background checks.
Alliance Data is an Equal Opportunity Employer.
Alliance Data will provide accommodations to applicants needing accommodations to complete the application process.
Any applicant offered employment will be required to establish that they are legally authorized to work in the United States for Alliance Data.
Alliance Data participates in E-Verify.
Alliance Data will consider for employment qualified applicants with criminal and credit histories in a manner consistent with the requirements of all applicable laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.