Work location will be:
425 Better Way
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Perform accurate and timely collection activities on a high volume of accounts. Develop strategies and negotiate payments in a way that balances collection with customer retention.
Complete outbound/inbound collection efforts on past due customer accounts.
On a daily basis, monitor and manage assigned accounts to maintain balances within established aging guidelines.
Arrange for payment and establish payment plans. Follow up on payment promises, updates and other pertinent collection action in a timely manner.
Determine customer collectability and make recommendation for bad debt write-off, legal action or turn over to third party collection agency.
Regularly communicate with business consultants in assigned territory. Keep them up to date on any changes in account status, or other pertinent account information.
Assess risk of accounts past due or over their credit limit and put accounts on hold or release orders accordingly.
Ability to develop strategy while engaging effective tactics for consistent results.
Maintain all account and customer detail information accurately in our database, including status updates, contact attempts and other specific information that is pertinent.
Develops and maintains an excellent working relationship with members of team, within and outside the department, to ensure we exceed the customer's expectations with the objective of exceeding the goals and vision of the company.
Provide backup to other Finance Shared Services associates and specific tasks performed by each.
Excellent verbal and written communication skills with the ability to communicate detailed information in a clear, easy to understand manner.
High level of proficiency in working with Microsoft Office products including Word, Excel, and Outlook.
Display strong analytical, organizational, time-management, and problem solving skills.
Willingness and ability to work in fast paced environment with multiple tasks and deadlines.
Demonstrated conflict resolution and negotiation skills.
Exercise sound judgement within prescribed guidelines.
Works under limited supervision and has above average attention to detail and high degree of accuracy.