Collection Specialist

Collection Specialist

Looking for a company that feels like family? Can you imagine finding that company AND getting in on the ground floor of a fantastic organization?

We are building the #1 flooring company in America and looking for exceptional talent to grow with us. We love helping our customers transform their homes with floors that memories are built upon and guarantee those floors will be there for a lifetime.

Hunter Financial, part of Refloor, is looking for a motivated individual who loves building trustful and long-lasting relationships with customers.

Essential Duties & Responsibilities:

• Monitor accounts to identify outstanding debts

• Investigate historical data for each debt or bill

• Find and contact clients to ask about their overdue payments

• Take actions to encourage timely debt payments

• Process payments and refunds

• Resolve billing and customer credit issues

• Update account status records and collection efforts

• Report on collection activity and accounts receivable status

Qualifications & Skills:

• Proven experience as a Collection Specialist or similar role

• Knowledge of billing procedures and collection techniques (e.g. skip tracing)

• Familiarity with laws related to debt collection (e.g. FDCPA)

• Working knowledge of MS Office and databases

• Comfortable working with targets

• Patience and ability to manage stress

• Excellent communication skills (written and oral)

• Skilled in negotiation

• Problem-solving skills

• High school diploma