Collection Specialist

PrePass® is North America's most utilized and technologically advanced weigh station bypass and toll payment platform. Proven PrePass technologies enable safe, qualified motor carriers to bypass inspection facilities at highway speeds, saving them time, fuel, and money while reducing emissions. As the only provider to offer bypass and tolling solutions, PrePass technology allows fleets to regain control of toll costs, eliminate toll violations, and automatically resolve max toll disputes. PrePass is the only preclearance system developed, owned, and operated in the United States of America as well as the American Trucking Associations’ only Endorsed Corporate Partner. That’s why more than 105,000 fleets subscribe over 750,000 commercial vehicles to PrePass services.

TWO COLLECTION SPECIALISTS TO WORK ON A TEMPORARY BASIS, UP TO SIX MONTHS! THERE MAY BE AN OPPORTUNITY FOR A FULL-TIME POSITION

$20 / HOUR

We are growing our Credit and Collections team! We are seeking four Collection Specialists to work on a temporary project lasting up to six months. Location is at our beautiful office in Downtown Phoenix. As a Collection Specialist, you will gain very sought-after experience being in a highly relevant industry, and from working with and learning about Sales, Account Management, Finance, Accounting, Legal, Operations, and more! The position serves as a financial steward for PrePass and a business partner to its customers and is responsible for driving mutually optimal outcomes towards the resolution of accounts receivable balances. In collaboration with our Customer Success and Billing teams, you will maintain strong positive customer relationships and improve/protect sales and profitability. This includes negotiating directly with customers to resolve billing/financial challenges.

Key Responsibilities:

Customer Account Management & Communication:

• Respond to inbound and outbound calls regarding past due balances.
• Actively listen to customer concerns and financial situations.
• Clearly explain debt details, collection processes, and payment options.
• Facilitate solutions for customer billing discrepancies.
• Maintain professional and courteous communication via phone and written formats (emails/faxes) with customers and sales representatives.

Debt Collection & Recovery:

• Negotiate payment plans, settlements, or other arrangements to recover outstanding debts.
• Document call details, including conversation summaries, payment promises, and next steps.
• Update account statuses to reflect collection efforts.
• Follow up with debtors according to collection schedules and payment agreements.
• Resolve outstanding balances, including those from bad checks.
• Reach acceptable payment solutions with issuers of bad checks.

Dispute Resolution:

• Support AR & Credit departments in investigating and resolving customer disputes related to billing, pricing, credit card charges, and service charges.

Compliance & Best Practices:

• Ensure adherence to all commercial and consumer debt collection laws, including the Fair Debt Collection Practices Act (FDCPA).
• Support AR & Credit in maintaining best practices for investigations, damage claims, price errors, check reconciliation, billing errors, and research.

Additional tasks:

• May perform research on customer websites to obtain updated billing information (depending on specific role).

Requirements

Required

• Proven experience in the commercial credit and collection space.
• Experience with computer software, including MS Office programs.
• Strong communication, interpersonal, and customer service skills.
• Self-motivated and disciplined, with excellent time management skill to help prioritize and manage multiple responsibilities.
• Problem solving skills.
• Must have attention for detail with an eye for accuracy.
• Gravitates toward compliance.
• Thrives on working in a fast-past environment, able to meet deadlines under pressure.
• Must be able to comprehend and follow both verbal and written instructions.
• High school diploma.

Preferred

• Proven knowledge of billing and collection concepts/procedures (e.g., claim filings).
• Working knowledge of SAP.
• Proficient is in using collection software and customer relationship management (CRM) systems.
• Credit administration experience a plus.
• Credit and collection experience within the construction, and transportation space a plus.
• High volume corporate collection experience a plus.