Review aging of assigned portfolio of approximately 800 accounts with credit limits less than $10k. Identify high risk / delinquent accounts and initiate collection action. Action includes but is not limited to placing orders on hold and contacting customer for payment via email, fax, and/or phone. Document customer contact and collection actions taken in accounts receivable system and physical file as needed.
Provide input when placing accounts with a collection agency or a third-party attorney.
Notify sales of delinquent accounts and any actions being taken. Request assistance where appropriate.
Initiate appropriate follow up actions on any mail returned as undeliverable.
Perform account reconciliation as needed. Identify deduction patterns and possible operational issues as needed.
Respond to inbound customer calls related to accounts receivable balance.
Reviews credit hold report and release orders as appropriate.
Performs other duties as assigned.
1 2 years of B2B collections in a high-volume environment
Ability to make decisions, set priorities and drive goals
Strong organizational and communication skills
Ability to work independently and as part of the team
Strong analytical and problem solving skills
Strong customer focus