Collection Specialist II

Trustmark Brandon , MS 39043

Posted 1 week ago


The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back end collector depending on business needs.


  • Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure or repossession request, etc. Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action Skip tracing and other specialty queues as assigned


  • High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer or commercial products. Job related experience will be considered. Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt General knowledge of the lending process from point of application to note documentation General knowledge of credit bureau information and other sources of consumer reporting Good communication and interpersonal skills Strong organizational and analytical skills Good judgment Strong negotiating and decision-making skills Strong PC skills Team player and supporter
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Collection Specialist II