Collection Recovery Senior Specialist

Description

As a successful member of the Collections and Recovery team you will be asked to have meaningful conversations with customers that find themselves currently struggling with their banking relationship, they have with us.

Empowerment to provide one call resolution with customers to find mutually beneficial arrangements to bring resolution to delinquent loans.

A collaborative team environment where colleagues work together to resolve complex customer issues

Manual and systemic dialing, Skip Tracing, partnering with multiple vendors to accomplish overall account resolution

Using multiple systems of records, including software involving Excel, Dialer Grid

Ability to multi-task and work independently in a fast paced work environment

Maintaining compliance with all banking requirements

Self-worker, overall guidelines and training will be provided but decisions for each customer are to be made with mindful decisions that are mutually beneficial to both our customer and the Bank

What we offer:

Exceptional benefits such as medical, dental, and generous Paid Time Off policy

Schedule options that allow you to find the ideal work/life balance

Access to 401(k) with corporate match and Employee Stock Purchase Program

Access to exclusive colleague offers on Citizens Bank products and services

A work culture that believes in the power of working together and supporting the unique needs and career aspirations of each individual

Work Schedule: 40 hours

Monday- Friday

Pay $22 per hour

Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance.

Equal Employment Opportunity

At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague's or a dependent's reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws.

Equal Employment and Opportunity Employer

Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates.

Background Check

Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information.

Benefits

We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more.

View Benefits

Awards We've Received

FORTUNE's World's Most Admired Companies

Human Rights Campaign Corporate Equality Index 100 Award

Military Friendly Employer

Age-Friendly Institute's Certified Age-Friendly Employer

Bloomberg Gender Equality Index, Standout

Dave Thomas Foundation's Best Adoption-Friendly Workplace

DiversityInc

Top Regional Company for Diversity

Forbes America's Best Large Employers

National Organization on Disability's Leading Disability Employer