Collection Manager

Dean Foods Company Fort Worth , TX 76102

Posted 2 months ago

Job Description: & Requirements

This is a key leadership position in the Credit and Accounts Receivable Shared Service team and is responsible for providing direction/oversight for all DFA Dairy Brands Collection activities.

The Collection Manager is responsible for leading the daily work of the team by maintaining service level targets, KPI's and ensuring collection of past due receivables in a timely manner to reduce financial risk and deliver cash flow improvement to DFA Dairy Brands. This Manager will ensure compliance with corporate policies and procedures in addition to preparing departmental and individual performance objectives which align with Shared Services and DFA Dairy Brands strategies.

This Manager will be accountable for taking an end to end process approach, collaborating with cross-functional departments and customers at various levels to solve complex problems and payment application issues. A strong customer service mindset is required for success. The role will require strong analytical skills and the ability to design and implement new policies and practices to support the business and new technologies.

Key Responsibilities:

Team Leadership

  • Establish and maintain financial targets, KPI's and past due receivable balances

  • Monitors the performance success of collectors by overseeing the performance management process, holding employees accountable for meeting their goals and disciplining employees as necessary

  • Manage collection employees' workload, changes in priorities, aging and allowance for bad debt analysis

  • Collaborate with A/R leadership team on collection activities to ensure the risk of bad debt is minimized

  • Assure compliance with Corporate and Regional policies and have ability to set new policies where needed

  • Establish team and individual performance objectives

  • Prepare and deliver performance appraisals for team members

  • Build a team with analytical and process expertise, hyper-focused on customer service excellence

  • Motivate and mentor staff with a focus on development, education and coaching of team members

Collection Management

  • Serve as the key point of contact for Commercial Leadership as it relates to collections management and customer payment term compliance

  • Strategically reviews collection reports and key metrics with an emphasis on trend analysis to uncover strengths and weaknesses of collection efforts

  • Interface with the sales, service, operations to handle billing inquiries and issues

  • Responsible for input into Working Capital meeting monthly, quarterly and annual budgets and goals; Forecasting of cash collections using collections data

  • Assist team and customers in the final resolution of escalated customer collection issues partnering closely with Commercial, Legal and Accounting teams

  • Release orders on credit hold in accordance with company policies

  • Propose account write-offs (bad debt, freight dispute, etc)

  • Work with Commercial, collection agencies and Legal to resolve problematic accounts

  • Assist with bankrupt accounts to assure proper bankruptcy procedure is followed locally

  • Assist with quarterly internal SOX audits as needed

Change Management and Project Leadership

  • Strive for continuous improvement in the management of the team, systems, and all associated processes

  • Participate as an SME on strategic, cross organizational projects (process and technology)

  • Lead small to mid-sized cross organizational projects

  • Identify process improvement opportunities and lead related change implementation

  • Develop and continually enhance internal policies related to collection management

  • Serve as a change leader for end to end process improvement and implementation of Shared Service best practices

Minimum Job Qualifications:

Education required:

  • BS/BBA, Accounting or other business-related field

Business experience required:

  • Minimum of ten years relevant, applicable and transferable experience in a corporate and/or Shared Services environment or equivalent; Minimum seven years managing direct reports

  • Knowledge of transactional processes and systems

  • Ability to adapt to constantly changing environments & priorities

  • Strong negotiation & problem-solving skills

  • Significant attention to detail

  • Strong analytical capabilities

  • Excellent communicator with exceptional interpersonal and customer service skills

  • Team player willing to help others through training, mentoring, and motivating staff to achieve Department and Company goals

  • Ability to handle confidential and sensitive information

Technical Experience:

  • Exposure to AS400 accounts receivable systems or large ERP, a plus

  • Familiarity with D&B, Experian and other credit reporting tools

  • Strong working knowledge of Microsoft Excel, PowerPoint, Word and Outlook

Core Competencies:

  • Customer Service Mentality; ability to build collaborative relationships with customers and internal business partners (Finance, Commercial, Accounting..)

  • Clear and concise communication skills

  • Self-starter

  • High Level of Accountability

  • Organization-wide Perspective

  • Leading and Developing Talent

  • Results Orientation

  • Financial Business Acumen

  • Strategic Management Knowledge

  • Conceptual Thinking

  • Change Leadership

  • Strong Team Management Skills

  • Process Improvement

  • Financial Analysis/Forecasting

  • GAAP Accounting Knowledge

  • Sense of Urgency

Working Conditions:

  • Environment (Office, warehouse, etc.) - office environment

  • Physical Requirements (Lifting, standing, etc.) General Office Demands

EEO Statement

Equal Opportunity Employer

EEO is The Law - click here for more information

EEO Statement

California applicants, click here for information regarding the data collection notice for California Consumer Privacy Act.

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Dean Foods Company Fort Worth TX

Collection Manager

Dean Foods Company