Position Type :
Type Of Hire :
Experienced (relevant combo of work and education)
Education Desired :
Travel Percentage :
About the team
Join our new team of collections associates! We have an awesome management team of professionals who are there to help guide you to success. We believe our clients are the most important aspect of our business. Our determination to be the best that FIS has to offer rings true with each team member through training, knowledge a desire to excel and above all to help others.
What you will be doing
Establish effective payment plans with past due and over-limit credit/debit card accounts or to collect dishonored checks through telephone contact and letters. Responsible for routine account maintenance including, but not limited to, skip tracing efforts to locate customers. Collections Associates handle both 1st and 3rd Party collections, while maintaining excellent levels of customer service.
Negotiate repayment arrangements and collect dishonored checks and past due or over-limit accounts
Responsible for account research, including skip tracing, through the use of online credit bureaus
Ability to follow call flow and handle procedures while adapting to conversations using phone skills and techniques learned during training
Adhere to all departmental procedures and Fair Debt Collection Practices Act (FDCPA)
THIS POSITION IS SCHEDULED TO START ON MONDAY, NOVEMBER 16, 2020. MANDATORY TRAINING WILL BE HELD MONDAY - FRIDAY 8:00 AM - 5:00 PM (SUBJECT TO CHANGE) FOR FOUR (4) WEEKS BEFORE STARTING YOUR PERMANENT WORKING SCHEDULE. MUST BE FLEXIBLE TO WORK A 40-HOUR WORK WEED DURING OUR HOURS OF OPERATION MONDAY - SATURDAY 8:00 AM - 9:00 PM. SCHEDULE FLEXIBILITY IS A MUST!
What you bring:
High school diploma or GED required
At least 6+ months customer service or collections experience in a call center environment
Excellent customer service and telephone skills
Ability to make decisions within specified parameters while working effectively with multiple tasks and situations
Added bonus if you have:
Previous collections, loan or banking experience
Associate's or Bachelor's Degree
What we offer you
FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.
FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here
For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.
Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.