Collection Associate II (Card)

FIS Northport , AL 35476

Posted 3 months ago

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

FIS Northport is located across the street from Kentuck Park just past historic Downtown Northport. As one of the largest employers in Northport we provide full benefits immediately upon employment. The company also offers 3 weeks of PAID vacation after the first 90 days in addition to other great benefits.

What you will be doing

As a Collections Associate you will take inbound/outbound calls in an auto dialer environment, establishing effective payment plans on past due accounts. Collections Associates handle both First and Third Party collections, while maintaining excellent levels of customer service.

  • Negotiate repayment arrangements and collect dishonoured checks and past due or over-limit accounts

  • Responsible for account research, including skip tracing, through the use of online credit bureaus

  • Ability to follow basic call flow and handling procedures while adapting to each conversation using phone skills and techniques learned during training

  • Adhere to all departmental procedures and Fair Debt Collection Practices Act (FDCPA)

What you bring:

  • Excellent customer service and telephone skills

  • Excellent verbal and written communication skills

  • Ability to make decisions within specified parameters

  • Ability to work effectively with multiple tasks and situations

  • Working knowledge of collections laws, bankruptcy requirements and guidelines

Added bonus if you have:

  • Previous collections, loan, or banking experience

  • Associate's or Bachelor's Degree

  • Spanish bilingual

What we offer you

  • Attractive benefits including private medical, dental, and travel insurance

  • A competitive salary and benefits

  • Time to support charities and give back in your community

  • A broad range of professional education and personal development opportunities

  • A work environment built on collaboration, flexibility and respect

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Collection Associate II (Card)

FIS