At Ingersoll Rand we're passionate aboutinspiring progress around the world. We advance the quality of life by creatingcomfortable, sustainable and efficient environments. We are a global businesscommitted to a world of sustainable progress and enduring results. For moreinformation, visit http://www.ingersollrand.com/.
Ingersoll Rand is a diverse and inclusiveenvironment. We are an equal opportunity employer, dedicated to hiring adiverse workforce; including individuals with disabilities and United Statesqualified protected veterans.
The successful candidate will take ownership inmanaging an accounts receivable portfolio of diversified customers primarilywithin the dealer / distributor channel. This position will drive collectionresults to achieve business unit and enterprise targets for a customer base ofapproximately 300 to 600 accounts. An essential element of this role willinclude building effective customer relationships and collaborating withinternal and external business partners to maximize collections. Thisindividual must be able to work in a fast paced environment where the abilityto prioritize is key and teamwork is a must. This individual must embracechange and be willing to work as a change agent to continually improve thecredit and collections process. Must evaluate and make credit decisionson customer orders based on account performance and other credit related data. Other responsibilities include dispute management, research, resolution ofunapplied cash and open credits and the preparation of month end reports. This candidate must possess excellent verbal and written communication skillsand express themselves in a professional manner.
Must be able to prioritize work daily, weekly and monthly to achieve or exceed stated collection metrics.
Responsible for using available collection software tools to assist in executing effective strategies and initiatives to achieve continuous receivable delinquency improvement that contributes to a lower Days Sales Outstanding (DSO).
Ensures timely and accurate responses to customer inquiries, questions, documentation issues, billing errors, payment application errors, disputes, program changes, new sale requests and opportunities.
Proactively contact customers concerning collections of past due receivables and determine reasons for non-payment. Make decision to place account on credit hold when the situation arises.
Provide phone support by handling incoming calls from sales offices and customers on a variety of items.
Responsible for developing and maintaining business relationships with customers and sales office personnel.
Monitors assigned portfolio of customers to mitigate loss exposure by ensuring each assigned customer is in full compliance with their approved credit lines. Recommends changes to the existing credit line where warranted. Prepares and recommends over line approval requests and approves within their Level of Authority.
Responsible for customer account reconciliation and identifying and tagging disputed items within assigned portfolio. Tracking and ensuring timely clearing of these disputed items is required. Conduct monthly meetings with Field Sales leadership to drive dispute resolution if required.
Compiles all information necessary to comply with the Business Unit's reporting in a timely and efficient manner.
Manage risk management for accounts & projects within a given level of authority once training is completed.
Promote, negotiate and sell pre-payment options to customers.
Run Equifax/DnB reports and call for credit references as needed to support credit decision.
Maintain open communication and good working relationships with Team Leader/Manager and fellow teammates to ensure fulfillment of the Business Unit's goals and objectives.
As required, perform all other related functions & projects as assigned.
High School Diploma required. BS/BA in Finance, Accounting, or other Business degree preferred.
Must possess excellent interpersonal skills with the ability to interact and build relationships with team personnel, sales representatives, commercial offices, plants, and customers.
Must exhibit a solid professional business image with a team player attitude.
Ability to negotiate and effectively communicate judgment decisions required.
Must possess strong organizational skills with the ability to plan work/tasks daily, weekly and monthly.
Excellent written and oral communication skills required.
Related work experiences with risk analysis and receivable collection a plus.
Must possess a high energy level.
PC literacy and basic Microsoft Office literacy required.
Strong customer service and general office experience preferred.
French (or) Spanish speaking a plus.
Percentage of Travel: Minimal
Min. Yrs. Experience: 2-5 years customer service orcollections experience preferred; Minimum 1 year experience in related customerservice type role.
We are committed to helping you reach yourprofessional, personal and financial goals. We offer competitive compensationthat aligns with our business strategies and comprehensive benefits to help youlive your healthiest. We are committed to building an inclusive and diverseculture that engages as well as values the different backgrounds andexperiences of our employee, which, in turn, spurs innovation, generatescreative solutions and enhances our customer relations.