Collaboration Tools Engineer

About the Role

As a member of the Collaboration Tools team, you will be part of the broader IT Experience org (IT Operations + IT Engineering) and be responsible for administrating all of our SaaS and Productivity tooling. You will be the SME for many of our collaboration tools such as Slack, Google Workspace, Jira, Confluence or Asana.

Here's what you'll do day-to-day:

• Administration and maintenance of collaboration tooling (Google Workspace, Slack, Jira, Confluence, Adobe, Zoom and other SaaS apps)

• Partnership with Gusties for all Atlassian change management and project work

• Supports the IT Geeks and other internal support programs for building integrations, maintaining the service desk and automations to drive efficiencies in our day to day operations

• Procures, and maintains productivity tooling and builds integrations for all Gusties

• Serves as an escalation point for end user requests for any team owned technology

• License / User clean up and auditing/software reclamation automation

• Partnership with Corporate Identity Access and Security teams to manage posture on SaaS offerings

• Assist with M&A integrations

• Manages the vendor/CSM relationship of all of our SaaS productivity apps

• Compliance and GRC representation and assisting with SOC2 / SIG audits and questionnaires

Here's what we are looking for:

• 3+ years in a Systems Administration role

• Basic knowledge of a scripting language (preferably Python or Javascript) - basic data types, working with JSON

• Working knowledge of API integrations and development (REST, SOAP) and API security

• Experience building and maintaining highly efficient automation workflows around application access and familiarity with iPaaS tooling (Okta Workflows, Workato, Mulesoft, Zapier)

• Experience implementing SSO with an identity provider (SAML, SCIM and OAuth)

• Familiar with regulated environments including SOC2 Type 2, Risk Assessments and other compliance controls

• Strong knowledge of networking concepts: VLAN, VPN, DHCP, DNS and SD WAN

• Advanced knowledge of Google Administration including OU orchestration, security and compliance, data protection, eDiscovery/retention policies, understanding mail flow, API controls and alerting/reporting

• Proficiency in administering SaaS modern computing technologies and cloud platforms

• Project / Portfolio Management with knowledge of Agile principles

• Knowledge of LLM and OpenAI models a plus

• Expert level experience administering Atlassian products for a large organization

Our cash compensation amount for this role is targeted at $140,000/yr to $160,000/yr in Denver, and $170,000/yr to $195,000/yr for San Francisco & New York. Stock equity is additional. Final offer amounts are determined by multiple factors including candidate experience and expertise and may vary from the amounts listed above.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm for small businesses, you will find a home at Gusto.

Gusto is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristic. Gusto considers qualified applicants with criminal histories, consistent with applicable federal, state and local law. Gusto is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations@gusto.com.