Collaboration And Outreach Coordinator

The National Consortium for the Study of Terrorism and Responses to Terrorism (START) at the University of Maryland, College Park, is hiring a collaboration and outreach coordinator (University rank: Faculty Specialist or Senior Faculty Specialist) to work with the ICONS Project, START's in-house simulation and wargaming team, across its full portfolio of projects.

The ICONS Project creates simulations and scenario-driven exercises to advance participants' understanding of complex problems and strengthen their ability to make decisions, navigate crises, think strategically, and negotiate collaboratively. ICONS develops and manages the ICONSnet software platform for hosting role-play simulations, computational models, wargames, and scientific research on topics affecting democracy, security, and prosperity.

This is a full‐time position, with an initial term of 12 months (starting in Summer 2024), with potential for renewal given availability of funding. The salary range is $65,000 to $85,000 per year depending on qualifications. ICONS is a small team, so the individual hired for this position will have a broad range of responsibilities. The primary set of responsibilities will be to understand, engage, organize, strengthen, and grow ICONS's networks of stakeholders to further ICONS' mission and attract revenue at larger scales. The main metric for success in this role will be growth in the number of people using ICONS simulations, collaborating with the ICONS team on research and sim development, and engaging with the team across ICONS's full range of activities and issues areas. The secondary set of responsibilities is more administrative in nature: project management, customer service, oversight of the internship program, research support on projects and proposals, and other forms of administrative support.

The individual hired for this position will collaborate closely with Dr. Robert D. Lamb, Director of ICONS, to support and implement the strategic vision of the program, with duties including but not limited to:

• identify opportunities for collaboration with instructors, gamers, researchers, policymakers, funders, communities, etc., including collaborations that grow revenue (e.g., instructors purchasing sims), those that further ICONS's mission (e.g., policy trainings, academic consortia, community outreach, etc.), and those that raise ICONS's profile (e.g., interdisciplinary workshops, speaker series, research consortia, etc.);
• lead "engagement marketing" efforts to directly connect with ICONS stakeholders and collaborators across multiple channels, including interviews, events, workshops, newsletters, conferences, social media, customer service, and general networking as well as targeted and general outreach marketing;
• research, identify, and engage with potential collaborators; develop and maintain a stakeholder database to track interactions and collaborations on an ongoing basis; and develop ICONS brand personas to help the team understand the various stakeholders who engage with us (agencies, funders, instructors, etc.) and the outreach partners who engage with these stakeholders;
• act as the main external point of contact within ICONS across its full portfolio of activities, including customer service requests and business administration interactions;
• coordinate internal project management processes in collaboration with other ICONS staff, manage the internship program, and contribute to strategic planning processes within ICONS; and
• other outreach, administrative, or basic research tasks as needed.

The person selected for this position will work onsite at START headquarters, and will report directly to the ICONS Project Director. This position is eligible for telework up to two days per week.