Colaborador De Atencin AL Cliente

Walgreens Bartlett , IL 60103

Posted 11 months ago

  • Contribuye a generar y brinda una experiencia del cliente distintiva y encantadora.

  • Registra las ventas en la caja registradora asignada, brinda a los clientes un servicio de finalizacin corts de la compra y se muestra imparcial, afable y eficaz.

Experiencia del cliente

  • Interacta con clientes y pacientes al saludarlos y ofrecerles ayuda con los productos y servicios. Resuelve las inquietudes de los clientes y responde sus preguntas para garantizar una experiencia positiva.

  • Contribuye a generar y comparte las mejores prcticas de atencin al cliente con todos los miembros del equipo para ofrecer una experiencia del cliente distintiva y encantadora, lo que incluye el trato interpersonal (p. ej., saludar, hacer contacto visual, demostrar buenos modales, etc.) y las caractersticas del servicio de Walgreens (p. ej., ofrecer ayuda de manera proactiva, identificar las necesidades, atender al cliente hasta lograr que quede satisfecho, etc.).

Operaciones

  • Brinda a los clientes un servicio respetuoso, amable, rpido y eficaz.

  • Recomienda a los clientes artculos en oferta, cambios por productos ms nuevos o productos complementarios.

  • Registra las compras del cliente en la caja registradora asignada, cobra en efectivo y da vuelto, segn sea necesario; procesa anulaciones, devoluciones, boletos de canje, reintegros y cambios, segn corresponda.

  • Mantiene los mostradores y estantes limpios y provistos de mercadera, hace inventarios, mantiene registros. Revisa la mercadera y le pone el precio, segn sea necesario o cuando se lo pide el gerente de la tienda o se lo comunica el lder del turno.

  • Implementa procedimientos de proteccin de activos de la compaa para identificar y minimizar la prdida de ganancias.

  • Se asegura de que se cumplan las leyes estatales y locales respecto de los productos reglamentados (p. ej., bebidas alcohlicas y productos con tabaco).

  • Arma y mantiene los exhibidores con mercadera promocional, de estacin, de oferta, superestructuras. Completa reajustes y revisiones tal como se le indic.

  • Ayuda con la divisin de los alimentos (p. ej., separa los alimentos crudos de los precocidos) y ubica los productos segn lo especificado en las polticas y los procedimientos (p. ej., carne cruda y congelada en los estantes inferiores). En cuanto a los productos de consumo, ayuda con la rotacin de existencias mediante el mtodo "primero en entrar, primero en salir" y repone los artculos vendidos.

  • Tiene conocimientos prcticos de los sistemas y equipos de la tienda.

  • Ofrece atencin al cliente en el rea de fotos, lo que incluye servicio de foto digital para pasaportes, impresin de carteles y mquina creativa, ventas sugeridas de productos fotogrficos promocionales.

  • Asume las responsabilidades de los retiros va web (supervisa los pedidos en Picture Care Plus, se encarga de los pedidos [recoge los artculos], entrega los pedidos a los clientes cuando llegan a la tienda).

  • Colabora con el mantenimiento exterior e interior al garantizar una presentacin y un acondicionamiento ordenados, prolijos y limpios de la tienda.

  • Cumple con las polticas y los procedimientos de la compaa, y mantiene relaciones respetuosas con sus compaeros.

  • Realiza trabajos especiales y otras tareas, segn se le asignen.

Capacitacin & y desarrollo personal

  • Asiste a capacitaciones y completa PPL solicitadas por el gerente o asignadas por la compaa.

Basic Qualifications

  • Debe leer, escribir y hablar ingls con fluidez. (Excepto en Puerto Rico)
  • Se requiere buena predisposicin para trabajar con un horario flexible que incluye horario nocturno y horario de atencin durante los fines de semana.

Preferred Qualifications

  • Preferentemente, el aspirante contar con seis meses de experiencia en el sector de venta minorista.

  • Preferentemente, el aspirante tendr experiencia laboral previa en Walgreens.

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Colaborador De Atencin AL Cliente

Walgreens