Coffee Shop Manager

POSITION: Store Manager

DEPARTMENT: Retail/Management

REPORTS TO: Director of Retail Operations

FLSA STATUS: Non-Exempt

SUMMARY

Manages and directs coffee shop operations and activities to ensure effective and profitable operation and growth.

ESSENTIAL FUNCTIONS AND RESPONSIBILITES

• Strives to maximize coffee shop revenues and profitability through effective management techniques.

• Monitors the implementation of standards for shop including but not limited to personnel administration and performance, service to patrons, advertising, and publicity. Adheres to and enforces all company and departmental policies and procedures.

• Monitors overall condition of restaurant, public areas, and outside grounds; ensures that deficiencies are rectified.

• Maintains visibility and accessibility to patrons, staff, and vendors; maintains effective communication with all staff to ensure shop is performing at established standards.

• Ensures that patrons' needs are fulfilled, and their dining experience is as pleasurable as possible; responds to guest feedback, including complaints/problems.

• Establishes par levels for supplies; monitors and maintains proper inventory levels; authorizes purchase orders for supplies and relays equipment needs to management.

• Follows proper documentation procedures for accurately tracking orders and inventory

• Ensures all operations follow all legislated health and licensing guidelines; ensures adherence to all health and safety regulations and procedures.

• Possesses and maintains thorough knowledge of all menu items available and characteristics/description of every coffee selection available for sale; all menu items, preparation method/time, ingredients, sauces, portion sizes, presentation, and prices.

• Assists staff with job functions as needed to ensure optimum service to all guests.

• Hires, trains (with assistance), supervises, motivates, and develops shop staff; manages schedules and workflow. Strives to maintain employee turnover at acceptable levels while maintaining agreed upon full-time and part-time ratios for staff.

• Provides day-to-day guidance and oversight of subordinates; actively works to promote and recognize performance.

• Keeps up to date on overall activities of the team, identifying problem areas and taking corrective actions.

• Regular and consistent attendance is mandatory. Manager functions as an active member of the coffee shop staff approximately 80% of each week.

SUPERVISORY RESPONSIBILITIES:

• Directly supervises 10-20 employees within their store location.

• Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.

• Responsibilities include interviewing & hiring (with assistance from management), and training employees (with assistance from training team); planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential function and

responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILL, ABILITIES

• Two to four years related experience or equivalent.

• Demonstrated proficiency in supervising and motivating subordinates

• Commitment to excellence and high standards

• Excellent written and oral communication skills

• Basic competence in subordinates' duties and tasks

• Strong organizational, problem-solving, and analytical skills

• Ability to manage priorities and workflow

• Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm

• Proficient with technology used in the shop

• Excellent customer service skills

• Proven leadership and business acumen skills

• Proven ability to handle multiple projects and meet deadlines

• Strong interpersonal skills.

• Good judgement with the ability to make timely and sound decisions

• Creative, flexible, and innovative team player

• Passion, enthusiasm, focus, creativity, and a positive outlook.

• Professional appearance and demeanor

• Ability to effectively communicate with people at all levels and from various backgrounds.

COMPETENCIES:

• Leadership--Exhibits confidence in self and others; Inspires and motivates others to perform well; Effectively influences actions and opinions of others; Accepts feedback from others; Gives appropriate recognition to others.

• Delegation--Delegates work assignments; Matches the responsibility to the person; Gives authority to work independently; Sets expectations and monitors delegated activities; Provides recognition for results.

• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence.

• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities.

PHYSICAL REQUIREMENTS

Moderate physical effort may be required to lift a maximum of 50 pounds to shoulder height. Requires the

ability to stand on feet the majority of shift and to walk, carry materials, kneel, stoop, and bend/twist at waist, climb a ladder up to 5 feet off the ground, manually operate food service equipment, and the continual use of hands. Requires the ability to hear and talk with customers and co-workers. Regularly required to handle food and hot beverages.

This above Job Description is not intended to be an all-encompassing list of responsibilities, skills, efforts, or working conditions associated with this position. It is intended to be a guideline reflecting the principle activities.

I do hereby certify that I have read and do understand the above job description. I also understand and agree that

Boston Stoker has the right to change or otherwise modify this job description at any time

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