Coffee Shop Barista|Hilton Melbourne|Melbourne, Florida

Summary of Essential Job Functions

• Welcomes and connects with every customer to provide excellent customer service.

• Discover customer needs and appropriately suggests product with every customer to enhance service and meet sales goals.

• Assists customers in the selection and purchase of specialty coffee beverages and whole bean sales ( as applicable)

• Responds to customers needs and says thank you to every customer.

• Maintains customer service area and equipment in a clean and appealing manner

• Demonstrates " just say yes" behavior when taking care of customer needs

• Prepares a variety of customer beverage orders such as espresso drinks and coffee of the week to Starbucks standards.

• Follows store policies and procedures for operational flow at each station

• Performs cleaning tasks in accordance with the Duty Rosters and cleaning standards and works as a store team player.

• Presents oneself professionally ad demonstrates clear communication by using start skills with all customers and partner interactions

• Follows standards for merchandising, stoking, rotating, and storing all products.

• Performance equipment maintenance in accordance with preventive maintenance checklist.

• Follows cash handling and register policies.

• Follows inventory stocking and recording guidelines

• Learns and demonstrates creating the Starbucks experience

• Learns and demonstrates all performance standards by completing initial store training and passing barista certification with a score of 90% or better.

Abilities Required

Must have the ability to communicate in English. Self-starting personality with an even disposition. Maintain a professional appearance and manner at all times. Can communicate well with guests. Must be willing to "pitch-in" and help co-workers with their job duties and be a team player. Ability to use point of sale. Ability to lift/carry weight up to 50 pounds. Ability to push/and pull carts of products weighing up to 150 pounds.