Coffee Shop Attendant

Job Description

The barista/Ice-cream Attendant is responsible for serving all products with friendly, individualized attention towards each customer. He/she is also responsible for educating customers about our premium coffee, teas and Ice Cream creations. The barista/Ice-cream Attendant fulfills any other duties the store manager, assistant manager or shift supervisor assigns and represents The Westgate Resorts in a professional manner.

Duties

• Ensures that all customers are educated on our products and services.

• Prepare and serve ice cream, baked goods, and fudge for guests

• Maintains the highest quality, consistent product standards.

• Follow all Company drink recipes and procedures.

• Develops an understanding of coffee and tea regions and the differences in flavor and blends.

• Begins to educate themselves on the various types of coffee, tea products, blends and roasts.

• Proficiently prepares blended and cold drinks provided by the store.

• Must be able to be trained in proper food handling techniques.

• Greets all customers with fast, friendly, personalized service and develops a rapport with customers by learning their names, favorite drinks and food items.

• Verbally receives and calls back customer orders in a friendly manner.

• Accurately rings sales orders into cash register and counts back change to customers in a courteous and friendly manner.

• Sells and serves baked goods and miscellaneous food items to customers.