COE Support Engineer - Bobj Job

SAP Newtown Square , PA 19073

Posted 2 weeks ago

Requisition ID: 197308

Work Area: Consulting and Professional Services

Expected Travel: 0 - 70%

Career Status: Professional

Employment Type: Regular Full Time

COMPANY DESCRIPTION

SAP started in 1972 as a team of five colleagues with a desire to do something new. Together, they changed enterprise software and reinvented how business was done.

Today, as a market leader in enterprise application software, we remain true to our roots. That's why we engineer solutions to fuel innovation, foster equality and spread opportunity for our employees and customers across borders and cultures.

SAP values the entrepreneurial spirit, fostering creativity and building lasting relationships with our employees. We know that a diverse and inclusive workforce keeps us competitive and provides opportunities for all.

We believe that together we can transform industries, grow economics, lift up societies and sustain our environment. Because it's the best-run businesses that make the world run better and improve people's lives.

PURPOSE AND OBJECTIVES

The Center of Expertise (CoE), a subdivision of SAP Active Global Support, has the goal and mission to ensure optimal performance, availability and smooth operation of SAP software as well as to optimize technical and business processes by delivering services to SAP customers.

The Global COE provides a meticulous, strategic service to SAP's largest customers operating on the most complex SAP landscapes. We interact with individuals at every level of the customer's organization, from low-level managers to executives, in order to meet the customer's needs.

The role of a CoE team member is demanding and requires passionate individuals with the strongest technical expertise and excellent analytical and communication skills. The role is tasked with planning, architecting, analyzing, optimizing, and safeguarding our customers' SAP solutions.

QUALIFICATIONS

  • Deep understanding of the Business Objects Platform Architecture, Universe Design, Monitoring, Security and Authentication, and front-end reporting tools.

  • Configuring interfaces for all levels of business users, participate in SAP Business Objects implementation, upgrade and support activities, provide expertise within the area of SAP Business Objects product suite (Web Intelligence, Design Studio, Predictive Analytics, Lumira, Analysis for OLAP, Crystal Reports, and Xcelsius Dashboards).

  • Expertise in C++ and or Java programming language and with troubleshooting applications in different operating systems.

SKILLS AND COMPETENCIES

  • Implement interfaces for SAP Business Intelligence and integrate it with the SAP BW and SAP High-Performance Analytic Appliance (HANA) solutions

  • Leading and or contributing to critical global escalations and long term engagements for MaxAttention, and ActiveEmbedded customers.

  • Performs root cause analysis and delivers services in very complex environments for the top customer segments. Lead de-escalation activities onsite at critical customers as a De-escalation Architect; and plays a key role in war room engagements, and delivers onsite services as Team Lead for critical customers.

  • Analysis of system landscape and technical issues; assessment of core business processes and analysis of system and application operation

  • Internal tasks include mentoring junior members of the team, and support activities in the Mission Critical BackOffice

  • As part of a global team work closely with SAP Development and the Global Support Centers to assist our customers and find appropriate solutions. Work with cutting edge technologies within the SAP Business Suite and NetWeaver software solutions.

WHAT YOU GET FROM US

Success is what you make it. At SAP, we help you make it your own.

A career at SAP can open many doors for you. If you're searching for a company that's dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team. (Americas:Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ:

Careers.APJ@sap.com, EMEA: Careers@sap.com). Requests for reasonable accommodation will be considered on a case-by-case basis. Successful candidates might be required to undergo a background verification with an external vendor.

EOE AA M/F/Vet/Disability:

Qualified applicants will receive consideration for employment without regard to their age, race, religion, national origin, gender, sexual orientation, gender identity, protected veteran status or disability.

Successful candidates might be required to undergo a background verification with an external vendor.

Additional Locations:

Nearest Major Market: Philadelphia

Job Segment: ERP, Consulting, Developer, SAP, Engineer, Technology, Engineering



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