The Coding Supervisor is responsible for supervising internal coding staff and processes to meet team and department goals. Promote customer satisfaction, both internal and external. Carry out supervisor responsibilities in accordance with organization policies, procedures, and applicable laws. Responsible for driving all KPI metrics. Also oversees workflow, training, and verifying the accuracy of their team's work. The position provides operational guidance and counseling on routine issues to ensure that the daily work of the team is completed accurately and on time.
Function as a work leader, providing operational support, training of staff, and conducting audits on work quality.
Assess, process, and oversee workflow.
Monitor employee work schedules and plan for special projects and time off requests.
Perform missed punches and monitor for possible abuse.
Monitor employees' daily performance and productivity. Utilize processes and available tools to analyze trends, maintain and enhance performance, and report statistics.
Conduct weekly team meetings. Attend applicable department/management meetings. Keep team informed of new processes and general updates.
Manage and track payor audit requests.
Manage correspondence, escalated issues, and requirements/regulations.
Review and approve assigned work; maintain records on individual performance and attendance.
Assist with development and distribution of policies and processes.
Implement payor specific coding changes.
Determine impact of changes to payor policies and regulations.
Mentor, coach, and address developmental opportunities and disciplinary issues on the team. Implement corrective action and further development plans as necessary. Use motivational techniques to assist team members in maintaining and exceeding standards.
Demonstrate accelerated knowledge of system(s) functions as it effects daily work flow and team/department business processes.
In partnership with Manager, oversee team recruiting, training, and performance evaluations.
Work collaboratively to problem solve and participate cross functionally with other teams as necessary.
Act as first point of contact on technical, procedural, and policy questions.
Respond to customer concerns and questions, as applicable.
Conduct research and implement solutions to resolve customer issues, complex problems, and department efficiencies.
Expertise in coding/billing requirements for government and insurance carriers.
Demonstrate ability to identify and recognize issues and provide unique, exception-based, workable resolutions.
Must be a certified coder (CPC preferred).
Four Year Degree or equivalent work experience.
Five years of relevant work experience in a leadership role equivalent to lead or supervisor, preferably in healthcare billing environment.
Extensive knowledge of pathology coding rules for CPT, ICD and modifiers.
Knowledge of Revenue Cycle Management functions and processes.
Proficient in 10 key and alpha/numeric data entry.
Proficient in Microsoft Office Suite, specifically Word, Excel, Outlook, and general working knowledge of Internet for business use.
Ability to work in a fast-paced, deadline driven environment.
Demonstrated leadership and interpersonal skills.
Drive for Results (Service, Quality, and Continuous Improvement) Ensure procedures and processes are in place that lead to delivery of quality results and continually reassess their effectiveness to achieve continuous improvement.
Communication Proficient verbal and written communication skills. Willingness to share and receive information and ideas from all levels of the organization in order to achieve the desired results.
Teamwork Commitment to the successful achievement of team and organizational goals through a desire to participate with and help other members of the team.
Customer Service Focus Demonstrate a focus on listening to and understanding client/customer needs and then delighting the client/customer by exceeding service and quality expectations.
This job description reflects management's assignment of essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.
Miraca Life Sciences, Inc.