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The COBRA Department Support Specialist provides administrative support to the COBRA Department. The COBRA Support specialist will successfully complete the COBRA certification course with an 85% or better accuracy.
The incumbent is expected to communicate professionally with peers, supervisors, subordinates, vendors, customers, and the public, and to be respectful and courteous in the conduct of this position.
ESSENTIAL JOB FUNCTIONS:
Essential job functions include the following. Other functions may be assigned as business conditions change.
1.Reviews COBRA Packets for completion and prepares for mailing.
2.Prepares daily certificate of mailing list for all outgoing COBRA mail.
3.Scans and electronically files all department documents.
4.Records NR (non-response) in LuminX including running weekly report and noting the "NR" in participant remark in LX.
5.Processes return mail; updates addresses, resends mail; or if no forwarding address, update system notes and/or Chronolog and shred COBRA packet
6.Prepares and provides monthly audit reports for COBRA dashboard preparation to Department Manager.
7.Provides COBRA enrollment/eligibility documents for participants in large claims situations, as requested by the Administrative Procedures Manager or Stop Loss Coordinator .
8.Copies and distributes SPD and plan amendments to all active COBRA participants of applicable groups, as provided by the Administrative Procedures Manager/Department members.
9.Key operator for department Xerox fax/printer/copier. Places service calls, changes copy cartridge, etc.
10. Coordinates archival of files at year end, prepares new files for new year.
11. Tracks COBRA supplies and order replacement supplies as needed.
12. Occasional phone work (answering calls, forwarding messages, etc.)
13. Assisting COBRA Specialists with additional projects as determined by Department Manager.
14. Contributes to the daily workflow with regular and punctual attendance.
NON-ESSENTIAL JOB FUNCTIONS:
1.Performs related or other assigned duties as required or directed.
PHYSICAL WORKING CONDITIONS:
Physical requirements are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Sitting: 70% Reaching Some
Standing: 20% Manual Dexterity: High
Walking: 10% Telephone: Yes
Kneeling: Some Computer Screen: High (visual acuity corrected to 20/30)
Bending: Some Lifting: up to 20 pounds
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Minimum Education: High school graduation or GED required.
Certification(s) Required: Pre employment - None. Must complete COBRA Certification of Administrative Skills within first 6 months of employment.
Minimum Experience: A minimum of one consecutive years of responsible secretarial or administrative support experience required. Familiarity with group health benefits preferred.
Oral and written communication skills required.
PC skills, including Windows, Word, Excel, preferred. Ability to learn all functions of the enrollment processing software as is necessary for data entry assignments. Must be able to adapt to software changes as they occur.
Typing ability of 40 wpm net, preferred.
Excellent listening skills.
High level of interpersonal skills to work effectively with others.
Ability to organize and recall large amounts of detailed information.
Ability to project a professional image and positive attitude in any work environment.
Ability to comply with privacy and confidentiality standards.
Ability to be flexible, work under pressure and meet deadlines.
Ability to analyze and solve problems with professionalism and patience, and to exercise good judgment when making decisions.
Ability to operate typical office equipment.
Working knowledge of general office procedures.