COB Coordinator

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We're excited about the potential people bring to our organization. You can grow your career here while enjoying first-class perks, benefits and commitment to diversity and inclusion.

Overview

The Coordination of Benefits (COB) Coordinator shall be responsible for all duties listed under the COB Assistant position, in addition to serving as the primary contact for incoming COB related phone calls. The COB Coordinator will also be responsible for basic claims adjudication, performing basic claim adjustments and working defined reports. The COB Coordinator shall determine and interpret basic COB information as it relates to Independent Health's obligation for claim payment and follow New York State Rules & Regulations, NAIC Guidelines, Independent Health policies, summary plan descriptions, member contracts, and Centers for Medicare and Medicaid Services (CMS) guidelines for all lines of business. The individual will be responsible to work independently and maintain an acceptable level of production as outlined in the Claims/COB Performance Management Policy with minimal supervision and demonstrate basic problem-solving and decision-making skills.

The role will be responsible for carrying out the necessary investigation of basic COB concepts, other insurance, diagnosis of potential workers' compensation, motor vehicle accidents, liabilities, assistant reports, as well as, processing basic Siebel service requests and Health Rules workbasket follow up items for both individual and department queues. This position will also be responsible for achieving departmental savings targets associated with coordination of benefits, which contributes to the overall organizational savings plan and medical loss ratio.

Qualifications

• High school diploma or GED required. Associates degree preferred.

• Prior experience working in a clerical/office environment required; healthcare operations experience preferred.

• Experience with secondary payer process and procedures preferred.

• Experience applying COB against NYS Rules and Regulations, NAIC Guidelines and CMS Guidelines preferred.

• Solid verbal, written and interpersonal communication skills, with proven customer service skills. Customers can include, but are not limited to, a member, provider, attorney, employer group or another insurance company.

• Proficiency with data entry skills and Microsoft Office (Word, Excel) products required.

• Demonstrated experience with independent decision making to include effective problem resolution.

• Knowledge of CPT codes, ICD-10 coding, and medical terminology preferred.

• Experience in navigating multiple systems while interacting with a customer and/or processing claims.

• Assume responsibility and adhere to departmental deadlines and turnaround times, to be compliant with State and Federal regulations.

• Basic organizational skills with attention to detail and follow through.

• Ability to work collaboratively within and outside of the department.

• Proven examples of displaying the IH values: Passionate, Caring, Respectful, Trustworthy, Collaborative and Accountable.

Essential Accountabilities

Communication

• Answer calls and resolve verbal and written correspondence from members, providers, benefit managers, attorneys, other insurance companies, regulatory agencies (i.e. Centers of Medicare and Medicaid) and internal departments effectively.

• Identify and perform appropriate customer outreach to ensure accuracy and completion of member records and claim payments. This may include providing education of Independent Health's COB processes and policies to these parties.

• Document all communication with customers in the Independent Health communication and documentation systems.

• All activity will comply with departmental turnaround times and NYS prompt pay deadlines.

Investigation

• Capacity to independently investigate the potential for other party liability to include, but not limited to other commercial insurance, Medicare, Workers' Compensation, No-Fault, Liens and Liabilities.

• Verbal and written communication with members, providers, attorneys, benefit managers, and other insurance companies to accurately identify Independent Health responsibility for primary claims payment.

Technical Proficiency and Innovation

• Retain technical knowledge of Independent Health's customer documentation and claims processing systems to review and maintain member records, as well as examine and adjudicate claims and adjustments based on defined standard operating procedures, accordingly.

• Identify and assist with the development and implementation of process improvements to create efficiencies within the department.

• Knowledge of Microsoft Word/Excel to work reports and complete production logs.

• Meet all key performance indicators and accountabilities as defined by the department performance management policy.

• Meet department accuracy, production, and departmental savings targets as set by the COB Manager.

Monitoring Outgoing Mail

• Generate appropriate COB letters to the member, provider, and employer group within established time frames.

Hiring Compensation Range: $19

Compensation may vary based on factors including but not limited to skills, education, location and experience.

In addition to base compensation, associates may be eligible for a scorecard incentive, full range of benefits and generous paid time off. The base salary range is subject to change and may be modified in the future.

As an Equal Opportunity / Affirmative Action Employer, Independent Health and its affiliates will not discriminate in its employment practices due to an applicant's race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), sexual orientation, gender identity or expression, transgender status, age, national origin, marital status, citizenship and immigration status, physical and mental disability, criminal record, genetic information, predisposition or carrier status, status with respect to receiving public assistance, domestic violence victim status, a disabled, special, recently separated, active duty wartime, campaign badge, Armed Forces service medal veteran, or any other characteristics protected under applicable law. Click here for additional EEO/AAP or Reasonable Accommodation information.

Current Associates must apply internally via the Job Hub app.