Coach

Sitel Knoxville , TN 37902

Posted 3 weeks ago

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Coach

Req ID#: 154958

Knoxville, TN, US, 37922

Coach

Operations

At Sitel, many of the world's best brands trust us to create authentic connections with their customers every day. We are backed by 30+ years of industry-leading experience and the entrepreneurial spirit of our founders. Our global presence spans 80,000 associates, 27 countries and 150 locations.

This is an opportunity to join a global company that's redefining the way brands connect with their customers. Working at Sitel is more than a job, it's a career.

In fact, 93% of our management positions are filled internally. Are you ready to join?

SUMMARY OF RESPONSIBILITIES

Ensure that calls are handled professionally.

Provide direction and guidance to guarantee the consistent achievement of key performance metrics.

Achieve, measure, report, and communicate metric goal attainment for assigned team.

Ensure accurate and timely communication of client and campaign issues to Manager Site Operations.

Consistently achieve goals for the number of call monitoring per week and scores for an assigned team of customer service agents.

Coach, mentor and develop agent team for skills expansion and promotional opportunities.

Perform other duties as assigned.

QUALIFICATIONS

Minimum of 12 to 18 months of call center experience preferably as a product specialist.

Demonstrated interpersonal, coaching, and supervisory skills.

Minimum of 12 to 18 months of call center experience preferably as a product specialist.

KNOWLEDGE/ABILITIES

Demonstrated ability to set priorities and multi-task.

Excellent verbal and written communication skills.

Good computer skills (hardware, operating systems, Internet).

EDUCATION

Four-year college degree or directly related work experience

Coach



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Coach

Sitel