Co Team Leader

Ollie's Bargain Outlet Farmington , MI 48331

Posted 2 weeks ago

Position Overview:

The Co Team Leader is required to provide leadership for the successful operation of the entire sales floor and receiving area. The CTL creates and leads a sales team that is passionate about selling merchandise and ensuring a good associate and customer experience. Responsibilities include all aspects of merchandising, Associate development, customer service, and financial oversight.

Primary Responsibilities:

  • Assist the Store Team Leader with managing payroll budgets, expenses, store banking, shrink reduction, and the timely completion of related reports to ensure financial and operational goals are met.

  • Implement successful strategies for merchandising including power aisle compliance, MOS/GVC/Ollie's Follies, signage, displays, replenishment, pricing, ad sets, and daily recovery.

  • Ensure that store standards, Redbook compliance, seasonal transition planning, inventory processes, and company programs meet all operational expectations.

  • Manage the Door to Floor process to ensure that merchandise is planned for and received properly and that the sales floor is properly stocked with the merchandise within 24 hours of receiving it.

  • Ensure that all Associates are provided daily tasks and are being productive.

  • Walk the sales floor with the Sales Supervisors on a regular basis to ensure that all merchandising standards and sales goals are met.

  • Ensure that all customer service standards meet company expectations.

  • Develop and execute plans for coaching, training, developing, evaluating, supervising, and scheduling store Associates.

  • Responsible to communicate and support benefit offerings and wellness programs outlined by the company.

  • Maintain the proper hiring, recruiting, interviewing, selection, and onboarding of candidates to ensure the staffing needs of the store are continually met.

  • Ensure proper scheduling and staffing for the business needs; to include, time keeper integrity.

  • Responsible to maintain proper Associate file records according to company guidelines.

  • Communicate company directives and programs to store associates and ensure that all follow-up items are completed accurately and timely.

  • Perform all Team Leader functions to open and close the store when needed.

  • Complete any additional responsibilities and/or duties as assigned.

Qualifications:

  • High School diploma or equivalent required; Associate's or Bachelor's degree related to business management preferred.

  • Minimum of two years' retail experience in a supervisory role within a mid-size to large retail or service-oriented business.

  • Ability to work evenings, weekends, and holidays on a regular basis.

  • Ability to read, write and speak English.

  • Ability to effectively manage in a professional work environment.

  • Ability to exercise sound judgment.

  • Ability to preserve confidentiality of information.

  • Accuracy and attention to detail.

  • Ability to organize and prioritize a variety of tasks and activities and work within strict timeframes and deadlines.

  • Knowledge of industry terms and processes.

  • Ability to effectively communicate information and delegate tasks.

  • Outstanding interpersonal and listening skills.

Physical Requirements:

  • Ability to lift and carry up to 50 pounds.

  • Ability to push and pull up to 35 pounds.

  • Ability to stand for extended periods.

  • Ability to bend and twist frequently.

  • Ability to grip, reach, and pinch with arms and hands frequently.

  • Ability to squat, kneel, balance, and climb occasionally.

  • Ability to see, hear, and speak regularly.

  • Ability to work in a constant state of alertness and safe manner.

icon no score

See how you match
to the job

Find your dream job anywhere
with the LiveCareer app.
Mobile App Icon
Download the
LiveCareer app and find
your dream job anywhere
App Store Icon Google Play Icon
lc_ad

Boost your job search productivity with our
free Chrome Extension!

lc_apply_tool GET EXTENSION

Similar Jobs

Want to see jobs matched to your resume? Upload One Now! Remove
Associate Team Leader

H&R Block, Inc.

Posted 3 days ago

VIEW JOBS 10/12/2019 12:00:00 AM 2020-01-10T00:00 Job Description Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... * Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block * Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary * Serve as point of contact for onsite escalated client service concerns * Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary * Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience * Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals * Lead daily huddles and communicate essential information to office associates Minimum Qualifications Are you driven by helping people? H&R Block is looking to hire Associate Team Leaders who will be passionate about our purpose: To provide help and inspire confidence in our clients and communities everywhere. As an Associate Team Leader for H&R Block, you will support a single retail office during tax season to deliver a world class client experience and assist with the daily supervision of tax office associates. Prior tax preparation experience is not required as this role does not prepare taxes. You'll begin working a flexible part-time schedule in early December as you ramp up for the busy tax season and transition to a full-time schedule from January through April. After working a successful tax season, you may find that you want to apply to return for subsequent seasons, or even apply for advancement opportunities. What you'll do... * Support the Multi-Unit Team Leader, serving as onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block * Execute and hold all tax office associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District General manager as necessary * Serve as point of contact for onsite escalated client service concerns * Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary * Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience * Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals * Lead daily huddles and communicate essential information to office associates H&R Block, Inc. Farmington Hills MI

Co Team Leader

Ollie's Bargain Outlet