Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!
Department: Remote Store Operations
Reports to: Store Manager
Direct Reports: Yes
FLSA Status: Non-Exempt
Location: 350 84th St SW, #480, Byron Center, MI 49315
The Co-Manager will provide leadership and direction to the store service and operations team. By creating long-term strategies and leading company initiatives, the Co-Manager will ensure maximum productivity, profitability, operational excellence, and compliance with company procedures.
Actively participate in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution
Train and monitor Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information
Responsible for overall store maintenance by overseeing facility, safety, loss prevention, and inventory issues
Manage and measure progress and results against key targets, and also be responsible for the email capture program
Oversee activity and execution of service, loss prevention, event marketing, cash handling and managing return to vendor and supplies
Lead overall store earnings by driving top line sales and managing controllable contribution. This includes educating Associates on ways to drive sales through promoting service standards, product knowledge, etc.
Collaborate with merchandising leaders to ensure the execution of markdowns/signage/marketing to align with merchandise placement
Accountable for supply and maintenance expenses and to follow up with Facility Services on all maintenance issues
Evaluate customer surveys to assist with the execution of any action plan to enhance the customer's in-store experience
Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary
Ensure all delivery information is accurately reported to verify all shipment-related paperwork meet audit requirements
Partner with the Store Manager with talent selection, recruiting, onboarding, networking, administrative work and service, new hire documents, training, coaching, engagement, retention, and recognition initiatives for the store
Spend at least 60% of the shift performing Leader on Duty tasks