The Co-Manager manages the day to day operation of Books-A-Million stores as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service, and oversees the execution of the Merchandising plan to maintain compliance and store standards.
Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
Monitoring the quality of the products served as well as the quality of customer service.
Trains and develops associates and managers in all areas of Cafe.
Ordering and maintaining adequate stock levels.
Maintaining caf standards to comply with policies, directives, and Local Health Department Statutes.
Works with the Management team to achieve a grade of "B" or higher on each Store Appraisal Report.
Ensure customer satisfaction on a day-to-day basis.
Maintain a self-development program to improve knowledge, skills, and abilities.
Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
Customer complaints are handled to a satisfactory conclusion.
Maintaining all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily.
Sales, payroll, inventory, merchandising and housekeeping functions at all times.
Supervise the baristas to achieve maximum sales and profits
Responsible for all Store Appraisal Report items which directly relate to the Cafe.
Co-Managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the stores.
Attends one District Meeting each year.