Co Manager - (Store #647)

Books-A-Million, Inc. Mount Juliet , TN 37122

Posted 2 weeks ago

Job Description:

The Co-Manager manages the day to day operation of Books-A-Million stores as a Manager On-Duty in conjunction with the management team members to maximize sales and customer service, and oversees the execution of the Merchandising plan to maintain compliance and store standards.

Operational Responsibilities

  • Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.

  • Monitoring the quality of the products served as well as the quality of customer service.

  • Trains and develops associates and managers in all areas of Cafe.

  • Ordering and maintaining adequate stock levels.

  • Maintaining caf standards to comply with policies, directives, and Local Health Department Statutes.

  • Works with the Management team to achieve a grade of "B" or higher on each Store Appraisal Report.

  • Ensure customer satisfaction on a day-to-day basis.

  • Maintain a self-development program to improve knowledge, skills, and abilities.

  • Ensuring that all customers are greeted, invited back, and satisfied with their purchases.

  • Customer complaints are handled to a satisfactory conclusion.

  • Maintaining all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily.

  • Sales, payroll, inventory, merchandising and housekeeping functions at all times.

  • Supervise the baristas to achieve maximum sales and profits

  • Responsible for all Store Appraisal Report items which directly relate to the Cafe.

Job Requirements

Scheduling Requirements

  • Co-Managers follow the 3 or 4 Manager Rotation schedule, depending on the number of managers in the stores.

  • Attends one District Meeting each year.

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Co Manager - (Store #647)

Books-A-Million, Inc.