Co Manager - Holyoke Mall Ret-301

Forever 21 Holyoke , MA 01041

Posted 1 week ago

Want more than just a job? Join Forever 21's Retail Operations Team and showcase your fashion retail skills while working with our exceptional retail staff!

Position: Co-Manager

Department: Remote Store Operations

Reports to: Store Manager

Direct Reports: Yes

FLSA Status: Non-Exempt

Location: 50 Holyoke Street, Space #C-342, Holyoke, MA 01040

Job Purpose:

The Co-Manager will provide leadership and direction to the store service and operations team. By creating long-term strategies and leading company initiatives, the Co-Manager will ensure maximum productivity, profitability, operational excellence, and compliance with company procedures.

Deliverables:

  • Actively participate in store walkthroughs with the Store Manager and District leaders to ensure consistency in the quality of service, operation and visual execution

  • Train and monitor Associates on company policies and expectations, cashier training, loss prevention policies and procedures, and product standards information

  • Responsible for overall store maintenance by overseeing facility, safety, loss prevention, and inventory issues

  • Manage and measure progress and results against key targets, and also be responsible for the email capture program

  • Oversee activity and execution of service, loss prevention, event marketing, cash handling and managing return to vendor and supplies

  • Lead overall store earnings by driving top line sales and managing controllable contribution. This includes educating Associates on ways to drive sales through promoting service standards, product knowledge, etc.

  • Collaborate with merchandising leaders to ensure the execution of markdowns/signage/marketing to align with merchandise placement

  • Accountable for supply and maintenance expenses and to follow up with Facility Services on all maintenance issues

  • Evaluate customer surveys to assist with the execution of any action plan to enhance the customer's in-store experience

  • Monitor daily payroll planner, adjusting schedules accordingly, and completing register audits as necessary

  • Ensure all delivery information is accurately reported to verify all shipment-related paperwork meet audit requirements

  • Partner with the Store Manager with talent selection, recruiting, onboarding, networking, administrative work and service, new hire documents, training, coaching, engagement, retention, and recognition initiatives for the store

  • Spend at least 60% of the shift performing Leader on Duty tasks

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Co Manager - Holyoke Mall Ret-301

Forever 21