The Co-Manager manages the day to day operation of the store as Manager On-Duty in conjunction with the management team to maximize sales and customer service. The Co-Manager may also be responsible for one of the following categories: book, buyback, or media.
Roles and Responsibilities
Maximizes profits and customer service by operating the store in adherence with all store policies and guidelines.
Operates the store as the Manager On-Duty in accordance with the MOD Responsibilities Policy.
Works with the Management team to achieve a grade of "B" or higher on each Store Appraisal Report.
Maintains the physical security of the Second & Charles store they are assigned, and in doing so is a key-holding member of management.
Ensure customer satisfaction on a day-to-day basis.
Ensuring that all customers are greeted, invited back, and satisfied with their purchases.
Customer complaints are handled to a satisfactory conclusion.
Daily maintenance of category merchandising in all departments.
Maintaining all aspects of the store's operational requirements in order to ensure that exemplary customer service standards are achieved daily.
Sales, payroll, inventory, merchandising and housekeeping functions at all times.
Ensures consistent standards and training for determining book conditions and purchase prices.
Reviews buying reports for all buyers to ensure compliance with Second & Charles policies and standards.
Monitor process times for book buying. Ensure that process is operating most efficiently at all times.
Supervise the following Associates/Departments to achieve maximum sales and profits:
Reviews transaction reporting for all intake associates to ensure acceptable credit/cash ratio.
Reviews transaction reporting for all cashiers to monitor line item markdowns, voids, and compliance with Second & Charles policies and standards.
Monitors process times for new product intake/offer completion. Ensure that process is operating most efficiently at all times.
Maintain POS/Intake supply levels.
Perform audits to ensure that all cash handling procedures are being followed by Associates/Managers.
Communicate supply needs to General Manager weekly.
Complete additional assignments as needed.
Qualifications and Education Requirements
21 years of age or older
High school diploma or equivalent, some college preferred
Previous experience in a supervisor role
Successful completion of all required background screenings
Physical and Environmental Requirements
Must be able to stand and walk for extended periods of time.
Must be able to use hands/arms to operate keyboard, telephone and for repetitive motion activities.
Must be able to lift or team lift objects up to 50 lbs., with or without assistance.
Must be able to communicate using speech, sight, and sound with or without assistive device.
Must be able to stand, walk, climb, bend, stoop or crouch while performing daily activities of the job.