Cms/Ais Support

South Carolina Job Board Columbia , SC 29209

Posted 2 days ago

Job Responsibilities Benefits Supplemental QuestionsAdditional

  • Salary will be based on education and experience.

Under general supervision, must be able to provide solutions to the end user computer application problems to ensure end user productivity. This position is also responsible for after-hours and weekend technical support on a scheduled rotating basis.

Analyzes, troubleshoots, and provides solutions to issues relating to judicial technology application and initiatives, e.g., state Case Management System (CMS), Attorney Information System (AIS), and E-Filing system. Monitors tickets and assignments to ensure issues are resolved or escalated in a timely and efficient manner.

Researches available resources such as helpdesk knowledge base to determine if the problem has occurred before and a solution has been documented. Provides after-hours and weekend technical support, on a scheduled rotating basis, to user of judicial technology applications.

Utilizes the call center system for the tracking of problems from initial occurrence through resolution. Establishes effective working relationships with SCJD I.T. staff, end users, and other judicial personnel, attorneys, and paralegals. Assists in the development and documentation of test procedures used to resolve or escalate issues relating to requests for technical support, forms, reports, software bugs, and enhancements.

Assists with the testing of application hot fixes and new releases. Participates in individualized training as well as training sessions and user conferences as determined by employee and supervisor.

Other duties as assigned.

Minimum and Additional

High school diploma and at least four (4) years' experience in office automation systems, data communications, installation, operation, or processing of information in a data processing environment. Or, an Associate's Degree in a related field and at least two (2) years' experience in office automation systems, data communications, installation, operation, call center support or processing of information in a data processing environment. Or, a Bachelor's degree in a related field.

Knowledge, Skills, and Abilities:

Experience with customer service concepts, computer systems operation, troubleshooting techniques, and technical support. Ability to communicate effectively, both orally and in writing.

Ability to grasp new concepts, functionality, and terminology quickly. Ability to understand and carry out moderately complex to complex technical and non-technical instructions and requests. Ability to analyze, research, resolve, and document solutions to most issues without assistance. Must be able to establish and maintain good working relationships with agency staff and our user community.

Preferred Qualifications:
Working knowledge of South Carolina court operations at the Circuit and/or magistrate court levels, and/or experience in an attorney office, judicial office, or other offices of the court office. Experience working in a call center providing technical support or software application support.

Working knowledge of the following: Windows 7 or greater, Active Directory, Microsoft Office Professional, Internet Explorer and other internet browsers, SharePoint, Crystal Reports, networks and network printing.

Additional Comments:

  • Salary will be based on education and experience.

Interested persons meeting the required qualifications must submit an online application to include all work history and education. Additionally, all questions on the application must be completed.

A resume may be included but will not be accepted or reviewed in lieu of an incomplete application. Supplemental questions are considered a part of your application and must be completed.

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Cms/Ais Support

South Carolina Job Board