At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation's largest retailers (over 6,000 locations).
We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.
The Content Management System (CMS) Administrator is responsible for supporting the day-to-day operations of the CMS, including but not limited to implementation and support for CMS features, add-ons and plugins, and monitoring of site performance. The administrator will own the repository and organization of content libraries, tree structure, user permissions, workflows and publishing. They will be a key partner to Marketing and IT teams on the development and testing of code, roadmap of platform, and delivery of such, and a maintenance and continuation of CMS best practices.
Provide ongoing support and guidance on usage of the CMS
Remedy CMS Administrative/Operational issues in conjunction with front end and back end teams.
Manage roles/permissions, content libraries, taxonomies, and other features of the CMS for all user groups.
Works closely with front end team, content team, and optimization teams to enhance CMS utilization for all CMS users.
Develop and maintain training documentation and ongoing trainings for effective usage of the CMS to all users such as new feature utilization, content template management, self-publishing, workflows, best practices, etc.
Identify and report on analytics regarding CMS usage and performance.
Enact regular audits of content libraries, templates, etc. to ensure alignment to content management principles, style guides and business rules.
Management and documentation of visitor groups and/or segments within the CMS.
Coordinate with digital marketing campaigns, SEO Manager, and content teams to produce segmented or dynamic landing pages and optimize over time.
Focus on project management, execution and maintenance.
3-5 years experience running an enterprise content management system.
Experience with XML and related technologies.
Strong analytical skills and high attention to detail, and the ability to work independently.
Experience writing technical requirements, liaising between the business and development teams.
Excellent written and oral interpersonal skills.
Experience in delivering business goals and achieving results.
Knowledge of current trends and technology in the field
Education and Experience
Bachelor s degree in Marketing, Business Administration, Information Systems Technology, Computer Science, or a related field.
Background in information architecture (IA), user experience (UX), technical writing and/or user research.
Experience or interest in lead generations and paid digital campaign management.
Experience or interest in segmentation, with focus on localization and personalization.
We appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company's policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service's policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
Pay Type Salary
Employment Indicator Corporate
10 Exchange Place 27 Floor, Jersey City, New Jersey, United States of America