Cmms Coordinator

Job Title

CMMS Coordinator

Job Description Summary

The Work Control Coordinator aids the client and facility leadership team to ensure successful service delivery of the client facility needs. Directly supports the facility leadership team with ongoing facility and team-related responsibilities.

Job Description

• Manage work order systems, dispatch work orders, and follow up on work order concerns

• Respond to all facility inquiries and complaints, assess problems, and take the necessary corrective action

• Provide general overall facility management services, including continuous monitoring of office/facility

• Address client inquiries and concerns ensuring timely and quality issue resolution, service delivery, and follow-up with clients to ensure customer satisfaction

• Interface with vendors and clients and ensure completion of work orders

• Monitor office supplies and communicate supply needs to the Administrative Manager

• Coordinate with various departments for work order meetings.

• Assist with general help in the self-help station

• Remain knowledgeable regarding all operational aspects of software systems

• Coordinate with outside contractors for the service and repairs of equipment

• Maintain ongoing communication with contractors, clients, and team

• Assist with site inspections

• Submit weekly/monthly reports as needed

• Filing, Scanning, and faxing

• Manage all University keys and key filing system

• Onboard new employees onto the work order system which would include but not be limited to device setup, credentials, operational assistance, etc.

• General help with the work order system

• Support all employee concerns or communicate concerns to appropriate leadership as needed

• Support employees with general pay & benefit concerns.

• Check office calls and voicemails daily

• Setup and maintain conference room areas/meeting spaces as needed

• Coordinate and manage office functions including ordering food and cleaning (Includes Football Games) which will require weekend coverage

• Occasionally support mover's department with coordinating work order concerns and setups

• Check mail & procurement twice a week

• Other duties as assigned

KEY COMPETENCIES

Communication Proficiency (oral and written) Customer Focus Initiative Sense of Urgency Multi-Tasking Detail Oriented Time Management Skills Team Orientation Report Writing

IMPORTANT EDUCATION

• High school diploma or a General Equivalency Diploma (GED) required

• Associate or bachelor's degree in facilities management, building, business or other related field preferred

IMPORTANT EXPERIENCE

• A minimum of 1 year of work experience in an administrative role

• Experience with data entry, expansive reporting, filing, answering phones, scheduling, and communications

• Previous customer service experience

• Prior experience working in facilities, higher education, or fast-paced environment that utilizes work order systems

ADDITIONAL ELIGIBILITY QUALIFICATIONS

• Working knowledge of work order, payroll, and inspection systems

• Proficient in understanding management agreements and contract language for sub-contractors

• Working knowledge of computer software program systems

• Computer proficiency with Microsoft Office Suite (MS Word, Excel, and PowerPoint)

• Demonstrated ability to exercise good judgment

• Excellent interpersonal skills

• Ability to work a flexible schedule as needed, including but not limited to overnight travel, on call after hours and weekends

WORK ENVIRONMENT

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to communicate with others and exchange accurate information; operate a computer and other office productivity machinery; move about the workplace; remain in a stationary position for up to 90% of the time; and extend hands and arms in any direction.

AAP/EEO STATEMENT

C&W provides equal employment opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. Further, C&W takes affirmative action to ensure that applicants are employed and employees during employment are treated without regard to any of these characteristics. Discrimination of any type will not be tolerated.

OTHER DUTIES

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.

Note: This job description includes the core responsibilities for C&W. These duties may have slight modifications based on the regional location.

C&W Services is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity, protected veteran status or any other characteristic protected by law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.