CMF Sales Support Specialist

At UFP, our sales positions are the foundation of our business. In these roles, you'll gain a comprehensive understanding of the industry as you pursue a lucrative and rewarding career in sales. We foster a work hard, play hard culture, and believe our customer relationships are the key to our success. If you're passionate about working with customers, have an entrepreneurial spirit, and aren't afraid of hard work, apply now to become part of the UFP family.

UFP Site Built is the leader in designing and manufacturing value-added wood and non-wood products for the construction industry. We offer a wide variety of wood structural components, aluminum decks and rails, and light gauge steel structural components.

We are currently looking for a CMF Sales Support Specialist is responsible for administrating and coordinating tasks associated with newly sold multifamily projects which include but is not limited to initial customer set up, customer pay-app submissions, monitoring job frame starts and durations, and tracking job performance. Provides support to customers and account managers by maintaining frequent communication with both and by helping troubleshoot problems. Works under general supervision; a certain degree of creativity and latitude is required; relays on pre-established guidelines to perform the functions of the job.

Principle Duties and Responsibilities

• Initiate new customer set up.

• Job Information Sheets (JIS) for each project / Customer Data Sheet

• Requesting Ship-To Codes/ Customer codes

• Credit Set-Up and approval coordination

• Verifying Frame Starts and durations / informing all parties about schedule changes.

• Compiling Monthly Draws, notarization, submitting to customer via email/Procore/Textura

• Hanger backorders & creating extras

• Gathering info for Extras

• Help determine fault type and if chargeable

• Check and verify margin to apply

• Manage and track Change Orders

• Providing Sales & Cost Analysis and Reporting to make sure jobs are performing.

• Tracking Hot Opportunities

• Maintaining frequent communication with CMF customers, Account Managers, Design and Production teams

• Develops positive customer relationships and gathers information to ensure their satisfaction.

• Assisting resolving customer issues/problems in a timely manner.

• Assists customers responding to questions about orders, deliveries, and other inquiries related to their business. Supporting Site Built West RVP and RSMs with special projects, as needed.

• Preparing various reports and correspondence as required.

• Performing other duties as required.

Additional Duties and Responsibilities

• Reviews reports and daily activity of their team as required.

• Attends various training sessions as required.

Qualifications

• Minimum of high school graduate; business bachelor's degree or related is preferred.

• Minimum three years of experience in customer service within a Universal's plant or region or five years in other customer service experience environment.

• Working knowledge and proficiency in the use of computer and business-related software,

• including Microsoft applications (Excel, Word, and Outlook)

• Working knowledge of various office equipment (computer, scanner, etc.)

• Working knowledge of all product lines and customer base

Compensation & Benefit Information:

Salary Pay Range: $42,000-65,000 annually

Bonus/Incentive Pay

Annual performance bonus opportunity based on Company and specific business unit ROI and PBOP achievement criteria and individual job responsibility and performance.

Benefits currently offered to our employees:

• Medical insurance

• Health savings account with company contribution

• Dental insurance

• Vision insurance

• Basic and voluntary life insurance

• Disability insurance

• 401(k) plan with company match

• Paid vacation and holidays

• Stock purchase program with employee discount

• Educational reimbursement

• Wellness programs and challenges

• Other supplemental benefits

The Company is an Equal Opportunity Employer.