Do you want to work with a team of highly engaged healthcare providers where you can make a direct impact on patient care for our community? If so, a Certified Medical Assistant Care Navigator is for you!
Kettering Physician Network employs more than 400 providers, including physicians and advanced practice providers, throughout the Greater-Dayton and Cincinnati areas. Offering an extensive range of specialties and expertise, our physicians provide comprehensive care at more than 120 locations.
Responsibilities & Requirements
The Certified Medical Assistant Care Navigator is responsible for:
Responsible for assisting the interdisciplinary medical home care team in the provision of care navigation activities, and working with selected patients as assigned by high risk status or multiple health care coordination needs.
In addition, the role assists the Care Manager and interdisciplinary team with access and utilization management improvements, proactive patient panel management, care facilitation and treatment coordination functions.
Upholds the standards of the system-wide customer service program. Performs duties for practice or Network commensurate with applicable certifications and licensure when deemed necessary by Practice Manager.
Case load will be determined by accepted Regional and Network standards.
Any other duties relating to the business operation of the medical practice that may be assigned by the physician(s) or practice office manager.
Successful attainment and retention of CCMA, CMA (AAMA) or NCMA certification or RMA plus documented completion of a Medical Assisting program through an accredited institution of higher learning, or graduate of accredited LPN program (or equivalent) with current Ohio license.
Completion of an accredited program that meets nationally accepted standards certificate or degree in Medical Assisting or Medical Office Management
Must be able to collaborate and communicate with Care Managers and interdisciplinary team as needed in planning follow-up care and appointments.
Must be able to collaborate with Health Coach and interdisciplinary team in planning follow-up care, as needed.
Must be able to communicate with patients regarding pre-visit planning, follow up after discharge, and scheduling urgent appointments and referrals to specialists.
Will also contribute to providing self-management support to patients.
Must have ability to prioritize and organize tasks with attention to detail.
Excellent interpersonal skills, good judgment, flexibility, initiative and ability to use critical thinking skills to problem solve.
Working knowledge of EPIC, six months to one year of patient care experience and/or medically-based clerical experience
Knowledge of various patient lists/reports, overdue lab and imaging reports, referral reports, services needed for chronic conditions and other reports as requested.
Kettering Medical Center Network