Cluster Director, Information Technology

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

Talent Plus Online Assessment Information & Alternative Selection Process Request

As part of its interview process, Pendry Manhattan West uses Talent Online Assessments, a hiring tool administered by Talent Plus, a third-party management consultant company. These Assessments consist of a series of questions related to your talents and abilities which are then analyzed by human resource professionals in conjunction with the other aspects of Pendry Manhattan West's application and interview process. This information is one of several factors used by Pendry Manhattan West to determine an applicant's strengths and ultimately their compatibility with a position at the Hotel. The results of Talent Online Assessments are by no means the sole or dispositive factor considered by Pendry Manhattan West when making employment decisions. Rather, Talent Online Assessments are one aspect of the larger application process. New York City Resident applicants who do not wish to participate in a Talent Online Assessment may request an alternative selection process by emailing PMW.Humanresources@pendry.com.

Applicants requesting an alternative selection process should indicate the reasons for their request, and whether such request is made as an accommodation for a disability that prevents the applicant from taking a Talent Online Assessment. The data collected by Talent Online Assessments consist only of an applicant's name and responses, and Pendry Manhattan West maintains Talent Online Assessment results under strict confidentiality.

We are deeply committed to a fair and equitable hiring process. To ensure a fair and equitable process, Pendry Manhattan West has completed a bias audit of the Talent Online Assessment tools. Results can be requested by contacting PMW.Humanresources@pendry.com.

Data entered into Talent Online Assessments is stored in Talent Bank. This information can be accessed by emailing a request to PMW.Humanresources@pendry.com, and will be provided within 30 days of the request. Data shall not be disclosed where such disclosure would violate local, state, or federal law, or interfere with a law enforcement investigation.

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SUMMARY

The Cluster Director of Information Technology will be responsible for the successful management and performance of all IT operations at each property, and for performance of all IT requirements as assigned by Corporate IT.

ESSENTIAL FUNCTIONS

Major areas of responsibility/ management include, but are not limited to:

• Lead the IT Department to successfully provide around-the-clock technology support.

• Implement efficient processes and procedures to effectively handle property level requests for support and follow approved PHR procedures for escalating and coordinating with corporate IT and vendors.

• Provision and resolve technology problems as requested or reported.

• Implement, maintain, backup and administer all installed technology to meet vendor requirements, industry standard practices, the requirements of the properties, and policies and procedures as developed by corporate IT.

• Implement and adhere to all routine security and compliance requirements and documentation as required or assigned.

• Administer, maintain, and provide network level support for Hotel, Food & Beverage outlets, meeting events and other venues. Ensure functional integration of network and database server software and LAN hardware/software components.

• Perform fault isolation, problem determination and problem resolution of standard set network and serve problems to ensure proper integration of software and hardware components.

• Recommend appropriate action where performance is below objective or where capacity may be nearing its threshold.

• Install and maintain workstations and determine appropriate installation and/or upgrade schedule.

• Maintain complete and thorough knowledge of new releases of network relevant hospitality systems software.

• Implement disaster recovery procedures and perform production turnover procedures with all applications and systems including but not limited to PMS, and relevant interfaces, HSIA, CRS connectivity, CRM Connectivity, Finance systems, POS and related workstations and printers.

• Assist in the monitoring and maintenance of process server and related network functions

• Create and implement an overall or individualized training and development plan that addresses the needs and expectations of the department.

• Diligently leverage all helpdesk, compliance and management tools provided by Corporate IT.

• Participate in all IT related audit and remediation activities.

• Ensure detailed technical documentation is developed and maintained for all aspects of property technology.

• Manage and monitor all IT related contracts, vendor relationships, IT operating expenses and purchasing efforts.

QUALIFICATIONS

• 7 plus years' experience in IT

• Hotel Technology applications knowledge such as Oracle Opera PMS, Simphony POS, Actabl and others

• Microsoft desktop and server OS management and support

• VMware and VDI support and deployment

• Must be able to multi-task with ease

• Ability to prepare and analyze data, figures and transcriptions prepared on and generated by computer

• Must possess advanced computational ability and computer skills

• Budgetary analysis capabilities required

PREFERRED

• Bachelor's Degree preferred

• Luxury hotel experience strongly preferred

• Three years' experience at a hotel/resort preferred

• Customer service background preferred

PHYSICAL REQUIREMENTS

Must be able to exert well-paced ability to maneuver between functions occurring simultaneously. Must be able to lift up to 15 lbs. on a regular basis. Requires grasping, writing, standing, sitting, walking, bending, stooping, squatting, stretching, repetitive motions, listening and hearing ability and visual acuity to fulfill tasks. Must have finger dexterity to be able to operate office equipment.

The pay scale for Cluster Director, Information Technology is between $111,600

• $130,000.00. The pay scale is the base salary or hourly wage range, exclusive of incentive pay such as commissions, piece rates, gratuities, and the like, that Montage reasonably expects to pay for the position. Please let us know if you have any questions.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.