Mahindra Bishopville , SC 29010
Posted 2 days ago
Responsibilities & Key Deliverables
Deliverables
Lead a team of Customer Care Managers, Share and implement best practices to achieve a high level of customer service, Drive faster closure on corrective advice for field vehicles (service actions), Dealer Management (Dealer Satisfaction), Monitor customer complaints and warranty issues, Strive to exceed the CSI, Escalate any surge in any field issues to PVT, Ensure all business aspects in place, Ensure quick closure of customer concerns, Ensure implementation of service processes at channel partners, Customer Retention, Channel Development & Expansion (Primary, Secondary and Tertiary), Driving Turn Around Time, Feedback on company as well as competitors' products, Capability Building of Dealer Manpower, Fleet Management, Ensure execution of spare parts order by all channel partners for sufficient inventory, Guide channel partners for manpower/facilities/equipment optimization, Ensure profitability of workshops of channel partners, Service campaigns, Creating systems to ensure first time right service, Train the team on the aspects mentioned above
Work Experience
Functional Areas of Expertise:
Dealer Management, Familiar with managing customer relationships and quality services, Efficiency in ensuring proper implementation of services framework, Proficiency in planning and organizing work to meet expected outcomes, MS Office proficiency, Service Planning, Ability to stay abreast with the latest technological advancements
Ideal candidate should have:
Analytical mindset, Good communication skills, Sense of time management, Result-orientation, Good Team handling, Interpersonal skills, Agility with discipline, Accountability for results, Exponential synergy, Proactiveness, Strategic Foresight
Preferable industries
Preferred Industries
Education Qualification
General Experience
Critical Experience
Mahindra Leadership Competencies
Strategic Business Orientation_Business Perspective
Strategic Business Orientation_Anticipating and Leveraging Business Opportunities
Strategic Business Orientation_Strategic Foresight
Strategic Business Orientation_Global mind-set
Leadership through Sustainability_Strategize around,Sustainability Drivers
Leadership through Sustainability_Frugal mind set
Leadership through Sustainability_Stakeholder focus
Leadership through Sustainability_Triple Bottom Line Sensitivity
Customer Focus_Customer Sensitivity
Customer Focus_Customer Delight
Customer Focus_Service Orientation
Innovation Led Transformation _Idea Orientation
Innovation Led Transformation _Change catalyst
Innovation Led Transformation _Risk Taking with Responsibility
Result Orientation with Execution Excellence_Effective Project Management
Result Orientation with Execution Excellence_Passion for Quality
Result Orientation with Execution Excellence_Accountability for results
Result Orientation with Execution Excellence_Agility with discipline
Leveraging Human Capital_Exponential synergy
Leveraging Human Capital_Team development
Leveraging Human Capital_Entrepreneurial engagement
Leveraging Human Capital_Appreciating diversity
Weaving Passion and Energy at Work_Being Passionate about work
Weaving Passion and Energy at Work_Working without Barriers
Weaving Passion and Energy at Work_Blending Fun with work
Weaving Passion and Energy at Work_Learning from Failures
System Generated Core Skills
Product Management
Relationship Management
Influencing Skills
Conflict Management
System Development
Six Sigma
Process Management
Production Planning
Product Planning
Service Initiatives & Campaigns
Talent Acquisition
System Generated Secondary Skills
Mahindra