Clubhouse Manager-The Beach & Tennis Club

Pebble Beach Resorts Pebble Beach , CA 93953

Posted 6 months ago

Company Background:

For nearly a century, friends and family, celebrities and athletes, world travelers and locals alike, have all flocked to Pebble Beach Resorts. This stunning slice of Californias Monterey Peninsula is a wondrous place that we are proud to share. Pebble Beach Company, headquartered in Pebble Beach, California, owns and operates the world-famous Pebble Beach Resorts, including The Lodge at Pebble Beach, The Inn at Spanish Bay and Casa Palmero at Pebble Beach. The company also operates four renowned golf courses: Pebble Beach Golf Links, Spyglass Hill Golf Course, The Links at Spanish Bay and Del Monte Golf Course.

Its other famed properties include scenic 17-Mile Drive, The Spa at Pebble Beach, Pebble Beach Golf Academy & Practice Facility and Pebble Beach Equestrian Center. It annually hosts premier events such as the Pebble Beach Concours dElegance, AT&T Pebble Beach Pro-Am, TaylorMade Pebble Beach Invitational presented by DELL EMC, Pebble Beach Food & Wine and PURE Insurance Championship Impacting The First Tee.

Future site of the 2019 U.S. Open Championship, Pebble Beach Golf Links has hosted five U.S. Opens, four U.S. Amateurs, one PGA Championship and numerous other tournaments.

Job Summary:

The Club Operations Manager will be directly responsible for the Clubhouse operations at the Beach and Tennis Club which include staffing of the front desk, locker rooms, parking, fitness facility, pools, grounds, pier and maintenance. You will provide hands on assistance at the front desk, pool operations, member parking and fitness operations while demonstrating an understanding of current trends in health and fitness, a passion for exercise and leading a healthy lifestyle.

Essential Duties and Responsibilities:

  • Work alongside maintenance staff daily to ensure pool systems are running at an optimum level which includes knowledge of how to test a pool for chlorine and acid levels while having an understanding of what the readings mean

  • Ensure front desk team is trained to provide a 5-star experience with every interaction.

  • Provide locker room staff with training that allows them to maintain locker rooms at a 5-star level as it relates to cleanliness and attention to detail.

  • Work with team in parking lot when it is full to ensure it is organized and safe.

  • Mentor personal trainers to train, motivate, and encourage members to reach their maximum performance and achieve their health and fitness related goals.

  • Maintain a quality assessment of Clubhouse staff through effective training, orienting, evaluating, coaching, and disciplining.

  • Maintain payroll records, scheduling, timekeeping, and employee paperwork.

  • Provide staff with educational opportunities through monthly staff meetings and in-house continuing education programs.

  • Partner with HR/Recruitment and assist with the interviewing, training, and supervision of front desk staff, locker room attendants, swim instructor, maintenance staff, personal trainers, group fitness instructors and harbor masters.

  • Oversee independent contractors for the Pilates studio and Physical Therapist.

  • Manage personal training program and its related goals and statistics, including weekly and monthly training hours and revenue. This also includes monitoring each trainer's clientele and schedule to ensure productively goals are being met on weekly basis.

  • Ensure that the club grounds, front desk, locker rooms, public areas, pier and fitness areas are clean and safe at all times.

  • Demonstrate strong customer service skills to ensure appropriate member satisfaction and retention through open communication with members and analysis of club usage.

  • Work closely with other department managers to insure teamwork within departments.

  • Maximize financial performance by managing revenue, labor costs, and operating expenses for P&L.

  • Supervise all Clubhouse equipment purchases, repairs and maintenance.

  • Resolve disagreements with members regarding safety, club policies and procedures.

  • Oversee maintenance of facility and ensure that the highest standards of housekeeping are upheld.

  • Work with Club Maintenance staff to ensure completion of repair or maintenance work.

  • Serve as contact for vendors providing operational projects.

  • Monitor lost and found procedures and inventory.

  • Comply with all Pebble Beach Company safety and health policies and procedures.

  • Assist with promoting club membership and provide marketing presentation.

  • Other duties assigned by General Manager

Required Skills:

  • Minimum four years in resort, full-service health club, or private club environment

  • California drivers license and current certification in CPR

  • Strong supervisory or management skills required

  • Ability to handle challenging situations professionally

  • Knowledge of current fitness trends and resort services

  • Microsoft Office proficient

Desired Skills:

  • AA, BS Degree or some college preferred

  • Ability to problem solve and communicate effectively

  • Ability to read a profit and loss statement

  • Good attention to detail

Why work for us:

  • Enjoy world-class health and wellness benefits after the 90th day of employment. Comprehensive health and life insurance allow you peace of mind. Our state of the art Health and Wellness Center provides employees with unlimited access to a physician and medical team to tend to you and your familys health needs free of cost.

  • We encourage YOU to be our guest. When you work for Pebble Beach Company, we encourage you to experience what our guests experience at a 30% discount in all our amazing restaurants, retail and spa.

  • Golf on the greatest courses. Even if you dont golf, youll quickly become the most popular member of the family and your circle of friends with our amazing employee golf benefits.

  • Grow your career with Pebble Beach University. We understand the need and desire to continually grow and develop, and we provide opportunities for ongoing learning through our Pebble Beach University training programs.

  • Lunch is on us. Enjoy a meal in our Employee Dining Room for every shift you work.

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Clubhouse Manager-The Beach & Tennis Club

Pebble Beach Resorts