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Club Supervisor Full Time

Expired Job

Advantage Solutions Northborough , MA 01532

Posted 2 months ago

Summary

Club Supervisor Full time

Do you have the ability to manage a team and lead by example? Then our full time Club Supervisor job is definitely the right fit for you. Our Brand Ambassadors and Event Specialists need an individual who can train, motivate, and supervise their efforts to boost sales at our client's retail locations. The ideal candidate will be adept at client relations, able to build strong relationships with store managers and stimulate sales growth. As the Club Supervisor, you will be expected to organize events, schedule staff, and develop solutions to improve in-store events. The Company is the largest sales and marketing agency in North America. Join our team of over 38,000 associates and receive top-tier training and competitive pay rates.

Responsibilities:

  • Supervise team members. Plan, schedule and direct their work.

  • Monitor and coach performance; train associates.

  • Prepare and deliver performance appraisals.

  • Make discipline and termination recommendations.

  • Handle associate complaints and grievances.

  • Forecast staffing needs for Event Specialists and Lead Event Specialists.

  • Independently recruit, interview, and hire ES and LES.

  • Identify and recommend candidates for promotion.

  • Build relationships with store managers and customers.

  • Analyze and report daily event execution.

  • Develop and recommend opportunities for event improvement.

  • Manage inventory and equipment for events.

  • Supervise and assist with event preparation and break down.

  • Conduct events in the event of a staffing emergency.

Qualifications:

  • High School Diploma or GED.

  • At least one year of experience managing employees preferred.

  • Strong coaching and performance management skills.

  • Problem solving and conflict resolution skills.

  • Detail-oriented and capable of managing projects with excellent follow through and accuracy.

  • Strong customer service skills.

  • Ability to communicate professionally with associates, club management, and customers.

  • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook).

  • Ability to access internet and use spreadsheets for analysis and reporting.

  • Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements which may include online or in-person training.

  • Satisfactory completion of background check/drug testing subject to applicable law

Responsibilities

The Company is one of North America's leading sales and marketing agencies specializing in outsourced sales, merchandising, category management and marketing services to manufacturers, suppliers and producers of food products and consumer packaged goods. The Company services a variety of trade channels including grocery, mass merchandise, specialty, convenience, drug, dollar, club, hardware, consumer electronics and home centers. We bridge the gap between manufacturers and retailers, providing consumers access to the best products available in the marketplace today.

Position Summary

The Club Supervisor is the highest-level Company manager at each Club location. They primarily are responsible for managing numerous team members and achieving exceptional program execution. They are expected to make frequent independent decisions of importance regarding associate and operations management at their assigned locations. They must be astute decision makers, effective communicators, detail-oriented, organized, and efficient.

Essential Job Duties and Responsibilities

Associate Management

  • Supervise team members

  • Plan, schedule and direct their work

  • Monitor and coach performance; train associates

  • Prepare and deliver performance appraisals

  • Make discipline and termination recommendations

  • Handle associate complaints and grievances

  • Oversee and enforce compliance with company policies and procedures

  • Forecast headcount needs for Event Specialists and Lead Event Specialists

  • Independently recruit, interview, and hire ES and LES

  • Identify and recommend candidates for promotion

Event Management

  • Build relationships with store managers and customers

  • Appropriately schedule and staff events

  • Analyze and report daily event execution

  • Develop and recommend opportunities for event improvement

  • Manage inventory and equipment for events

  • Manage safety and security of associates and property

  • Supervise and assist with event preparation and break down

  • Conduct events in the event of a staffing emergency

Additional Expectations

  • Executes verbal and written business communications in a manner that effectively achieves business objectives, reflects the Company's commitment to integrity, and advances Company policies (including Code of Business Conduct and Ethics).

  • Delivers work that meets or exceeds management expectations as to quality, quantity, timeliness and attendance.

  • Adheres to Company Policies & Procedures including but not limited to associate policies found on the Company's intranet site and the Company's Code of Business Conduct and Ethics

  • Satisfies job-related safety expectations

  • Additional responsibilities as assigned by one's supervisor or other manager related to the position/department

Travel and/or Driving Requirements

Travel on an as needed basis is an essential duty and function of this job. Driving is not an essential duty or function of this job.

Schedule Requirements

  • Regular schedule for this position: Thursday through Monday

  • Must be willing to work outside of the regular schedule for this position

Minimum Qualifications

Education Level: (Required) High School Diploma or GED or equivalent experience

At least 1 year of experience in managing employees preferred

Skills, Knowledge and Abilities

  • Strong coaching and performance management skills

  • Problem solving and conflict resolution skills

  • Excellent organization, time management

  • Strong written and oral communication skills

  • Detail-oriented and capable of managing projects with excellent follow through and accuracy

  • Strong interpersonal and customer service skills

  • Ability to communicate professionally with associates, club management, and customers

  • Strong proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook)

  • Ability to access internet and use spreadsheets for analysis and reporting

  • Must complete Food Safety course, pass Food Safety Certification exam, and any additional requirements in accordance with local regulations which may include online or in-person training

  • Satisfactory completion of background check/drug testing subject to applicable law

Environmental & Physical Requirements

Field / Reps Requirements

Incumbent must be able to perform the essential functions of the job. Work is performed in a retail in-store environment. Typically requires the ability to spend 66%+ hours each work day doing the following activities: engage in considerable physical activity, ability to lift and/or push up to 74 pounds, stand on feet for long periods of time, use products or cook food as appropriate for the demonstration, and may be required to work in extremely cold conditions (i.e. refrigerated and freezer sections). Also required to travel and drive. The use of proper safety practices when handling the products and/or cooking is essential.

Additional Information Regarding The Company Job Duties and Job Descriptions

Job duties include additional responsibilities as assigned by one's supervisor or other manager related to the position/department. This job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position. The Company reserves the right at any time with or without notice to alter or change job responsibilities, reassign or transfer job position or assign additional job responsibilities, subject to applicable law. The Company shall provide reasonable accommodations of known disabilities to enable a qualified applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

Important Information

The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of associates so classified.

The Company is committed to providing equal opportunity in all employment practices without regard to age, race, color, national origin, sex, sexual orientation, religion, physical or mental disability, or any other category protected by law. As part of this commitment, the Company shall provide reasonable accommodations of known disabilities to enable an applicant or employee to apply for employment, perform the essential functions of the job, or enjoy the benefits and privileges of employment as required by the law.

The Company will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring (Ban the Box) Ordinance. All of our positions require the satisfactory completion of a background check. Please be aware that acknowledging or having criminal convictions does not constitute an automatic bar to employment. Factors including, but not limited to age and time of the offense, seriousness and nature of the violation, and rehabilitation will be taken into account.


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Club Supervisor Full Time

Expired Job

Advantage Solutions