POSITION SUMMARY:The Club Rock Representative works under the direction of the Club Rock Supervisor.
The Representative will provide superior guest service while enrolling guests into the casino players club program.
The employee will promote excitement and fun through sharing knowledge of brochures, player rewards, point redion, upcoming events, weekly entertainment, and marketing promotions.Note: Native American preference will be given.BASIC REQUIREMENTS: Must have strong organizational skills, communication skills, employee relation abilities and decision making skills.
Must be a self-starter with excellent follow through. Must be able to work all shifts and weekends. Must be 21 years of age or older.
Must be able to successfully obtain and maintain a Gaming License from the Pueblo of Tesuque Gaming Commission.This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.DUTIES AND RESPONSIBILITIES: Greet customers and create a good first impression Create relationships with guests that lead to repeat business Ability to evaluate customers information to determine if qualification criteria has been met with various casino promotions Input data from guests application into player tracking system Issue cards and explain program to all new club members Promote new club membership on the casino floor Assist casino marketing in events and promotions Generate cash vouchers & prize redion vouchers Keep players club booth in a neat and orderly appearance Provide comprehensive event & promotion information to guests Dress/Work in a professional manner and capacity as a team member Promote effective teamwork and communication with supervisors while solving customer complaints Adhere to company policies and proceduresSUPERVISORY RESPONSIBILITIES:None
Camel Rock Casino