Club Manager

Our Mission

The Bay Club Company is much more than a hospitality company.

We provide experiences which celebrate a healthy and vibrant lifestyle.

Our Culture

Our unique culture is at the heart of all we do and is guided by our values and behaviors. It's what we expect of ourselves and each other every day. We call them the "Actions We Live By."

Our Core Values:

Actions We Live By. It's who we are when we step into our full power.

Keep It Real. Always. We need open and honest discussions. We need courage to speak up and to call things out that aren't good enough. And we navigate tough conversations with empathy and grace.

Think Ahead. Be An Owner. Always be proactive, not reactive; be on the front foot. If we want to be an owner of this business, we must act like it!

Stay Humble. Hustle Harder. Show up and do the hard work. Be a gritty, roll-up-your-sleeves kind of crew. Know it's never about one person-we are a part of a powerful team.

One Team. One Voice. Moving Forward. Together. Be ONE united team. When we move in the same direction, there are no limits to what we can accomplish.

Be Curious. Ask Why. Stay member curious. We seek to understand, and we never settle. We ask questions to truly understand the core of a matter.

GENERAL SUMMARY

Club Manager is an exempt position whose primary responsibility is the financial success of the Club through the on-going creation and/or development of staff, programs, services and facilities. The Club Manager provides leadership to management team and all Associates to ensure that member needs are met and that the experience that we deliver surpasses expectations. The Club Manager will be required on a daily basis to exercise discretion and independent judgment in ensuring that the Club is successful, and that Associates are adequately developed.

Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

PRIMARY JOB FUNCTIONS

Employee Management

• Hires, trains, supervises, develops, and terminates the employment of those supervised in accordance with company policies and directives.

• Performs timely performance evaluations on Associates.

• Compiles comprehensive reports regarding performance of Associates.

• Responsible for implementation of all laws, regulations and policies regarding, employment practices, safety rules and all other company policies and procedures.

• Process, review and submit payroll for those supervised directly by Club Manager

• Act as Club or General Manager, as required.

Club Management

• Daily walk-throughs of Club to ensure staff is maintaining a clean, organized, and safe facility.

• Develop and implement comprehensive, member-focused operational standards.

• Act as Club or General Manager, as required.

• Oversee day-to-day Club operations run smoothly and efficiently through a visible management presence and leadership.

Financial Accountability

• Manage financial performance of the Club through achievement of sales and revenue targets, expense management, proper planning and forecasting, and retention.

• Track, report and analyze the details of financial operation on a daily/weekly/monthly basis.

• Prepare and implement action plans to meet or exceed monthly financial and membership sales goals.

• Assist club management in development of annual operating and capital budgets, as well as long term growth strategy.

• Review applicable financial statements and reports.

• Develop and maintain departmental financial goals and incentive plans in coordination with the VP/GM and SVP.

Communication & Relationships

• Effectively and professionally interacts and communicates with senior management, managers, other Associates, vendors, members, senior staff, and guests.

• Promote harmonious relations among members, staff, vendors, and the community at-large.

• Communicate timely and follow up, as appropriate.

• Active participation in required events, required programs, required meetings and required trainings.

• Ensure the TBCC mission and club brand is upheld in all aspects of club operations.

• Represent the club in a professional manner through image, dress, communication, and immediate follow through and response.

Corporate Goals & Objectives

• Promote the company's safety goals and actively work towards ensuring a safe working environment.

• Interpret and ensure compliance with company policies and procedures.

• Actively further Club objectives and continuously support improvement and positive change, which includes participating on corporate designated committees to improve the company and business operations.

• Make professional development a consistent priority.

OTHER JOB FUNCTIONS

• Flexibility in work schedule, as job may require day and evening shifts, weekends and holidays.

MINIMUM QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each primary job function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.