The Club Manager (CM) will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.
Essential Duties and Responsibilities
Create and maintain a culture of positivity and motivation within the club for the benefit of the Team Members and customers.
Create and maintain a friendly welcoming atmosphere for all Team Members, members, prospective members and guests and ensure Team Members follow superior customer service guidelines. Provide 1 service.
Keep clubs spotlessly clean.
Recruit, hire, train and develop a high performing club Team Members.
Complete all payroll functions in a timely manner, this includes but is not limited to running reports, submitting payroll and approval of time cards.
Adhere to policies and procedures outlined in the employee handbook.
Obtain Regional Manager permission for the purchase of any new retail goods or cleaning supplies.
Schedule Team Members and ensure all shifts are covered.
Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.
Administrate and process all new hire and ongoing personnel paperwork.
Resolve employee issues or concerns. Elevate appropriate issues to upper management.
Maintain employee files according to state regulations.
Prepare all HR related forms and processes.
Manage disciplinary/termination activities.
Complete monthly and annual evaluations for your team.
Uphold integrity and security of staff files and sensitive company documents.
Make raise requests in writing to Regional Manager. (If applicable)
Customer Service/Front Desk Activities
Answer phones in a friendly manner and assist callers with a variety of questions.
Check members into the system.
Sign up new members.
Take prospective members on tours.
Demonstrate unparalleled knowledge of computer systems to complete any membership related function.
Explain and promote our unique fitness instruction classes (PE@PF) to active members and new members, helping them to keep their workouts new and exciting.
Ensure that Team Members are aware and trained on all marketing promotions.
Facilitate all customer requests, issues and questions.
Exceed the minimum required daily statistics.
Track statistics and reports (weekly, monthly, annually).
Maintain accurate daily balance sheets and complete daily bank deposits.
Club Cleanliness and Maintenance
Oversee cleanliness and maintenance of the club.
Ensure safety of Team Members, customers and club property.
Determine and communicate equipment repair in a timely manner.
Manage inventory system for cleaning supplies.
Take control of, assess and assist in emergency medical situations as per training.
Complete and submit an official accident report to the regional manager and check back in with the member within three days.
Ensure prompt opening/closing of gym when applicable.
Backup support for any employee who is absent.
Maintain your club to a BER standard of 90% or higher.
Be a brand ambassador by leading a judgment free management style.
Manage inventory system for retail goods.
Confirm receipt of all shipments by reviewing packing list and emailing the signed paperwork to company bookkeeper. Your signature confirms that merchandise was actually delivered to the club.
Superior customer service skills, preferably in the fitness industry
Experience working as an Assistant Manager at Planet Fitness preferred
Exceptional leadership, diplomacy and listening skills
Basic computer proficiency (Microsoft Suite)
Hard working, enthusiastic and energetic.
Strong problem resolution skills
Current CPR Certification recommended
Must be 18 years of age or older
Must be punctual
Must have the ability to be constantly on call on an immediate as needed basis
Visible continuous activity during shift
Continual talking in person or on the phone to members during shift
Must be able to lift up to 50 lbs.
Frequent climbing, balancing, kneeling and crouching during shift
Frequent cleaning of equipment and facilities