Club Manager

Planet Fitness Portland , ME 04101

Posted 4 weeks ago

Club Manager

Job Summary

The Club Manager (CM) will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Reports To

Regional Manager

Essential Duties and Responsibilities

General

  • Create and maintain a culture of positivity and motivation within the club for the benefit of the Team Members and customers.

  • Create and maintain a friendly welcoming atmosphere for all Team Members, members, prospective members and guests and ensure Team Members follow superior customer service guidelines. Provide 1 service.

  • Keep clubs spotlessly clean.

  • Recruit, hire, train and develop a high performing club Team Members.

  • Complete all payroll functions in a timely manner, this includes but is not limited to running reports, submitting payroll and approval of time cards.

  • Adhere to policies and procedures outlined in the employee handbook.

  • Obtain Regional Manager permission for the purchase of any new retail goods or cleaning supplies.

Staff Management

  • Schedule Team Members and ensure all shifts are covered.

  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

  • Administrate and process all new hire and ongoing personnel paperwork.

  • Resolve employee issues or concerns. Elevate appropriate issues to upper management.

  • Maintain employee files according to state regulations.

  • Prepare all HR related forms and processes.

  • Manage disciplinary/termination activities.

  • Complete monthly and annual evaluations for your team.

  • Uphold integrity and security of staff files and sensitive company documents.

  • Make raise requests in writing to Regional Manager. (If applicable)

Customer Service/Front Desk Activities

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • Sign up new members.

  • Take prospective members on tours.

  • Demonstrate unparalleled knowledge of computer systems to complete any membership related function.

  • Explain and promote our unique fitness instruction classes (PE@PF) to active members and new members, helping them to keep their workouts new and exciting.

  • Ensure that Team Members are aware and trained on all marketing promotions.

  • Facilitate all customer requests, issues and questions.

  • Exceed the minimum required daily statistics.

  • Track statistics and reports (weekly, monthly, annually).

  • Maintain accurate daily balance sheets and complete daily bank deposits.

  • Authorize refunds.

Club Cleanliness and Maintenance

  • Oversee cleanliness and maintenance of the club.

  • Ensure safety of Team Members, customers and club property.

  • Determine and communicate equipment repair in a timely manner.

  • Manage inventory system for cleaning supplies.

Miscellaneous

  • Take control of, assess and assist in emergency medical situations as per training.

  • Complete and submit an official accident report to the regional manager and check back in with the member within three days.

  • Ensure prompt opening/closing of gym when applicable.

  • Backup support for any employee who is absent.

  • Maintain your club to a BER standard of 90% or higher.

  • Be a brand ambassador by leading a judgment free management style.

  • Manage inventory system for retail goods.

  • Confirm receipt of all shipments by reviewing packing list and emailing the signed paperwork to company bookkeeper. Your signature confirms that merchandise was actually delivered to the club.

Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry

  • Experience working as an Assistant Manager at Planet Fitness preferred

  • Exceptional leadership, diplomacy and listening skills

  • Basic computer proficiency (Microsoft Suite)

  • Hard working, enthusiastic and energetic.

  • Strong problem resolution skills

  • Current CPR Certification recommended

  • Must be 18 years of age or older

  • Must be punctual

  • Must have the ability to be constantly on call on an immediate as needed basis

Physical Demands

  • Visible continuous activity during shift

  • Continual talking in person or on the phone to members during shift

  • Must be able to lift up to 50 lbs.

  • Frequent climbing, balancing, kneeling and crouching during shift

  • Frequent cleaning of equipment and facilities

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Club Manager

Planet Fitness