Club Manager

Planet Fitness Billerica , MA 01821

Posted 2 months ago

Job Summary

The Club Manager will be responsible for the oversight of gym operations to ensure an exceptional "Judgement Free" member experience as well as a financially successful club. The Club Manager will be accountable for leading a team of employees in a positive, motivating manner with continuous assistance in employee training and development.

Essential Duties and Responsibilities

  • Recruit, hire, train and develop a high performing staff consisting of Assistant Managers, Member Service Representatives, Trainers and Custodians.

  • Continued training of staff in all sales areas including info calls, touring and rate presentation.

  • Create and maintain a welcoming atmosphere for all members, prospective members and guests and ensure staff follows superior customer service guidelines.

  • Managing all day-to-day operations.

  • Enforcing all PF policies and procedures.

  • Provide leadership within a team to set achieve club goals.

  • Determining and improving weak areas of the club.

  • Driving and growing club sales using sales skills and training.

  • Staff Management

  • Schedule staff and ensure all shifts are covered.

  • Lead by example and maintain consistent accountability for direct reports by training and coaching, ensuring adherence to PF's values and goals.

  • Administration and processing of all weekly/bi-weekly employee payroll.

  • Resolve employee issues or concerns.

  • Following up with and holding all staff members accountable.

  • Manage disciplinary/termination activities.

  • Involved in all front desk related activities including:

  • Answer phones in a friendly manner and assist callers with a variety of questions.

  • Check members into the system.

  • New member sign-up.

  • Take prospective members on tours.

  • Facilitate all member requests, issues and questions.

  • Ensure prompt opening/closing of gym.

  • Oversee cleanliness and maintenance of facility including taking responsibility for largest section of cleaning daily.

  • Cleaning all assigned areas of the club including creating a priority cleaning list.

  • Delegating cleaning and other assignments to all staff members.

  • Ensuring club is more than ready for monthly club inspections.

  • Ensure safety of employees, members and club property.

  • Determine and communicate equipment repair in a timely manner.

  • Manage marketing efforts by ensuring that staff is aware and trained on all marketing promotions.

  • Authorize expenditures and refunds. Prepare deposits for Monday deposit pick up.

  • Prepare all HR related forms and send to Franchise Payroll Team.

  • Track club and employee statistics and reports (weekly, monthly, annually).

  • Running and evaluating all reports and statistics.

  • Working within budget for payroll, inventory and all club supplies.

  • Ordering all supplies and controlling inventory levels.

  • Keep tour % at or above 70%.

  • Keep PE@PF % at or above 60%.

  • Other tasks as assigned.

  • Ensure nightly closing paperwork is correct and sending it to the Franchise Team.

  • Hours: Monday - Tuesday 9am 7pm. Wednesday Friday 9am 5pm.

  • Backup support for any employee who is absent.

Qualifications/Requirements

  • Superior customer service skills, preferably in the fitness industry.

  • Experience working as an Assistant Manager at Planet Fitness.

  • Exceptional leadership, diplomacy and listening skills.

  • Basic computer proficiency (Microsoft Suite).

  • Hard working, enthusiastic and energetic!

  • Strong problem resolution skills.

  • Current CPR Certification required.

  • High school diploma/GED equivalent required.

  • Must be 18 years of age or older.

Physical Demands

  • Continual standing and walking during shift.

  • Continual talking in person or on the phone during shift.

  • Must be able to occasionally lift up to 50 lbs.

  • Will occasionally encounter toxic chemicals during shift.

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Club Manager

Planet Fitness