Club Manager| Footprint Center

Oak View Group

Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet.

More information at OakViewGroup.com, and follow OVG on Facebook, Instagram, Twitter, and LinkedIn.

Overview

The Clubs Manager is responsible for the overall management of all clubs and catering activity in assigned areas and will provide management assistance to the suite manager and concession managers in the profitable management of concessions operations, as needed. The Clubs Manager will actively supervise, coach, counsel, direct, train and mentor employees in meeting company quality standards, and will promote a positive, enthusiastic and cooperative work environment. The Premium Clubs Manager coordinates s activities at the venue into a team effort that contributes to the successful execution of all events. The Clubs Manager enforces all OVG personnel and operating policies and procedures. The Clubs Manager plans, organizes, and executes the service requirements of each event and determines all scheduling and product components required to properly service events within budgetary guidelines.

This role will pay a salary of $65,000 to $75,000.

For FT roles: Benefits: Health, Dental and Vision insurance, 401(k) savings plan, 401(k) matching, and paid time off (vacation days, sick days, and 12 holidays).

Remove after sept 25th, 2024

Responsibilities

• Management of club level services to ensure a high level of guest service satisfaction in all pertinent areas.

• Ensures total compliance with all alcohol service policies. Monitors alcohol service throughout event to assure 100% compliance with Alcohol Service policies. Reports any alcohol service or compliance issues to OVG management immediately.

• Provides on-going training, development, mentoring and supervision of hourly employees. Responsible for completing documentation of employee performance and attendance issues in accordance with company policy and practice.

• Assists in troubleshooting technical problems with Point-of-Sale Systems, from both a hardware and software perspective.

• Generates event employee schedules and verifies employee time for both Premium Services and Concessions, as required.

• Assist in the management of catered events from set-up to tear down, including handling all communication with hourly staff, culinary staff, and guests.

• Ensures staff is briefed on event requirements and assigned to a specific area prior to events.

• Enforces all OVG and venue policies and procedures as they relate to guest satisfaction, quality standards, uniform policy, cash handling, operating procedures, and quality presentation.

• Ensures all policies and procedures regarding accounting and cash handling practices are followed.

• Conducts a walk-through of clubs and pantry areas after completion of the event to ensure all areas are clean.

• Generates event employee schedules and verifies employee time for the Clubs Department.

• Assists in development of other business activities, community participation in appropriate groups and all other assignments as directed by the General Manager or Director of Premium.

• Assists in vault opening, closing, and balancing, as necessary.

Qualifications

• Valid Food Handler's certificate if required by state and/or county of venue.

• Valid Alcohol Service Permit if required by state and/or county of venue.

• Familiar with inventory cost control and menu planning.

• Basic computer proficiency: E-mail, Excel, Word, Outlook, Schedule+.

• Working knowledge of Point of Sale and timekeeping systems.

• Cash handling abilities; basic math skills including significant number manipulation.

• Ability to work a variable work schedule (including evenings and weekends, as required), depending upon event and business requirements.

• Good verbal and written communication skills.

• Ability to pay close attention to detail and coordinate various activities simultaneously.

• Ability to communicate with employees, co-workers, NFP volunteers, and business contacts in a courteous and professional manner.

• Able to be self-directed in a team-oriented environment.

• Ability to maintain confidentiality.

• Working knowledge of employee scheduling in a hospitality environment.

• Nationally recognized, advanced food service sanitation training course certification.

• 3-5 years food service management experience. Catering management experience a plus.

Strengthened by our Differences. United to Make a Difference.

At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds.

EEO

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.