Intercontinental Hotels Group Boston , MA 02298
Apply Now Description
Do you see yourself as a Club Lounge Manager?
What's your passion? Whether you're into sports, shopping or karaoke, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.
HOTEL OVERVIEW: For 70 years, the InterContinental Brand has been writing the story of international travel and showing guests the InterContinental Life through personalized service, memorable, one of a kind experiences and global etiquette. As part of the largest luxury hotel brand in the world, InterContinental Boston is a landmark of luxury; rated in the top five on Trip Advisor for Boston hotels, named one of the 'Best Hotels in the World' by Cond Nast Traveler magazine and featuring a Forbes Four-Star, 4 Diamond AAA rated hotel experience. The property overlooks Boston's historic waterfront, featuring 424 luxurious ultra-modern accommodations with distinctive style and breathtaking waterfront or downtown city views, a full service spa and fitness club, 32,000 square feet of premier meeting and event space, and an array of restaurants and bars influenced by a variety of international flavors. We are looking for passionate people who are charming, confident and internationally-minded to ensure we continue the story of making great things happen at InterContinental Boston.
Your day to day
POSITION OVERVIEW: This role has overall responsibility for managing day-to-day activities in the Club Lounge. They are responsible for the overall satisfactions of all guests in the Club Lounge, the productivity and engagement of the Club Lounge Attendants and the profitability of the department.
DUTIES & RESPONSIBILITIES:
Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions
Develop and maintain procedures for monitoring and handling all guest requests
Complete opening and closing duties in the lounge
Order supplies and maintain appropriate par levels for equipment needs in the Club Lounge
Complete headcount and forecast reports for food and beverage needs as required
Schedule attendants according to business needs
Ensure all InterContinental policies and procedures and Forbes service standards are being followed by the Club Lounge team
Build relationships with outside vendors to ensure the guest experience is seamless
You may serve as "manager on duty" as required.
What we need from you
Some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience is required. A Bachelor's degree in Hotel Management, Business Administration, or related field preferred. You may be required to work nights, weekends, and/or holidays.
What we offer
In return we'll give you a competitive financial and benefits package which may include healthcare support, dental, vision, disability and life insurance support, and a matching 401k plan. Hotel discounts worldwide are available as well as access to a wide variety of discount programs and the chance to work with a great team of people. Most importantly, we'll give you the room to be yourself.
So what's your passion? Please get in touch and tell us how you could bring your individual skills to IHG.
IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.