We are looking for Club General Managers who want to be part of the Planet Fitness team! As a Club General Manager, you will be responsible for providing a superior level of customer service to Planet Fitness members, prospective members, and guests, ensuring an exceptional "Judgement Free" member experience, and leading a team of associates to achieve operational excellence!
We are looking for individuals who demonstrate and believe in our Core EPIC values:
Some of your responsibilities will include:
Customer Service/Front Desk Activities:
Greet members and guests, providing exceptional customer service and doing your best to make members feel comfortable and welcomed!
Answer phones in a friendly manner and assist callers with a variety of questions.
Check in members, provide tours of the club and sign up new members, log amenities and communicate updates and billing issues to members and guests.
Respond to member questions and concerns in a timely and professional manner.
Utilize company computer system to assist with new memberships, membership cards, change of address and billing or payment questions.
Handle sensitive and confidential member information and agreements.
Go above and beyond to keep the front desk area and lobby clean and orderly.
Ensuring exceptional and consistent cleanliness standards throughout the club.
Previous experience as a General Manager in a customer service field required.
Prior fitness management, retail management, or an Associate's degree in Exercise Science, Business, Kinesiology, or similar degree, or a combination of experience and education preferred.
Must be 18 years of age or older.
Continual standing and walking during your shift.
Continual talking to members and potential members in person and on the phone during your shift.
Must be able to lift 45 pounds.
What we offer:
Great growth opportunities - we are a dynamic and growing company!
An excellent Training program.
Medical, Dental and Vision insurance benefits.
FREE Black Card Membership (inspiring you and your closest friend to be your best!)
A generous paid time off policy that is available on your start date and increases along with your tenure!